Senior UKG Solutions Director

RSM US LLP; New York (NY); On-site; USD 134,000 - 269,000; Full time

Job summary

RSM US LLP is seeking a UKG Director to lead end-to-end consulting services, driving revenue, delivery quality, and client satisfaction across UKG projects in the US. You will collaborate with practice leadership, business development, and delivery teams to scale the practice with repeatable methodologies and top talent.

You will own bookings and margins, guide engagements from inception to close, and build executive relationships to win multi-tower, multi-year programs, while maintaining

Qualifications

• 10+ years in professional services for enterprise software with revenue ownership.
• Deep experience with UKG Pro and UKG WFM implementations.
• Proven track record delivering multi-phase programs (global rollouts, complex integrations).
• Executive presence with excellent communication, negotiation, and stakeholder management.
• Experience with Private Equity/M&A advisory and transaction-related services delivery.
• Experience with UKG alliances and ecosystem partners.
• Familiarity with UKG certifications and product roadmap.
• Background in managed services for UKG solutions.
• Experience in industry verticals (healthcare, retail, manufacturing, public sector).
• Bachelor's degree; MBA or equivalent experience a plus.

Responsibilities

• Own annual bookings and revenue targets; facilitate the go-to-market plan for UKG services.
• Partner with UKG, RSM Business Development and other RSM teams to co-sell and expand market presence.
• Drive account-based growth: land, adopt, expand, and renew strategies; build executive relationships to unlock multi-tower, multi-year engagements.
• Define and refine service offerings, to meet market demand and improve win rates and margins.
• Establish and enforce engagement governance: scope control, change management, risk/issue management, and executive steering cadence.
• Oversee portfolio health across all active projects; ensure delivery plans are realistic, staffed, and aligned to client outcomes.
• Sponsor strategic accounts and complex programs; serve as executive escalation point to safeguard scope, timeline, and client satisfaction.
• Build and develop a high-performing team (consulting, solution architecture, integrations, PMO, and managed services).
• Manage forecast, utilization, margin, capacity planning, and billability; optimize resourcing and bench.
• Implement measurable KPIs and dashboards; run weekly cadence (pipeline, bookings, delivery, risks, financials).
• Participate in talent strategy: recruiting, onboarding, certification pathways, performance management, and career development.

Skills

Revenue ownership

Delivery leadership

UKG Pro/WFM

Multi-phase programs

Executive presence

UKG alliances

Managed services

Industry verticals

Education

Bachelor's degree in Business/HRIS/IT

Job description

RSM US LLP is seeking a UKG Director to lead end-to-end consulting services, driving revenue, delivery quality, and client satisfaction across UKG projects in the US. You will collaborate with practice leadership, business development, and delivery teams to scale the practice with repeatable methodologies and top talent.

You will own bookings and margins, guide engagements from inception to close, and build executive relationships to win multi-tower, multi-year programs, while maintaining