UKG Director

rsm; Boston (MA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Total rewards program

Flexible schedule

Job summary

RSM is seeking a UKG Director to lead end-to-end UKG consulting services, owning revenue, margin, client satisfaction, and delivery quality. You will drive enterprise sales, oversee engagement management and delivery execution, and scale the practice with repeatable methodologies and top-tier talent.

The role emphasizes commercial outcomes, on-time delivery, and robust governance across complex engagements, with a travel expectation up to 25% across the US and Canada.

Qualifications

• 10+ years in professional services for enterprise software, with several years' experience owning revenue, delivery, and client success.
• Demonstrated track record delivering multi-phase programs (global rollouts, complex integrations, change management).
• Experience with Private Equity/M&A advisory and transaction-related services delivery.
• Experience with UKG alliances and ecosystem partners.

Responsibilities

• Own annual bookings and revenue targets; lead the go-to-market plan for UKG services.
• Partner with UKG practice leadership and RSM Business Development to co-sell and expand market presence.
• Drive account-based growth: land, adopt, expand, and renew strategies; build executive relationships for multi-tower engagements.
• Establish and enforce engagement governance; oversee portfolio health and delivery plans; safeguard scope and timelines.
• Build and develop a high-performing team across consulting, architecture, PMO, and managed services.
• Implement KPIs and dashboards; manage forecast, utilization, and margins; drive measurable outcomes.

Skills

Executive presence

Communication

Negotiation

Stakeholder management

Financial acumen

Education

Bachelor's degree in business or related field

MBA or equivalent experience

Tools

UKG Pro

UKG WFM

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

About the Role

The UKG Director collaborates with UKG practice leadership and business development to lead the end-to-end UKG consulting services. This includes owning revenue, margin, client satisfaction, and the delivery quality of engagements. This leader drives enterprise sales, oversees engagement management and delivery execution, and scales the practice through repeatable methodologies and top-tier talent. The Director is accountable for both commercial outcomes (new bookings, cross-sell, renewals) and operational excellence (on-time delivery, utilization, quality).

Key Responsibilities

Sales & Growth

• Own annual bookings and revenue targets; facilitate the go-to-market plan for UKG services
• Partner with UKG, RSM Business Development and other RSM teams to co-sell and expand market presence.
• Drive account-based growth: land, adopt, expand, and renew strategies; build executive relationships to unlock multi-tower, multi-year engagements.
• Define and refine service offerings, to meet market demand and improve win rates and margins.

Engagement Management

• Establish and enforce engagement governance: scope control, change management, risk/issue management, and executive steering cadence.
• Oversee portfolio health across all active projects; ensure delivery plans are realistic, staffed, and aligned to client outcomes.
• Sponsor strategic accounts and complex programs; serve as executive escalation point to safeguard scope, timeline, and client satisfaction.

Delivery of Services

• Ensure delivery excellence: on-time, on-budget implementations with measurable value realization for clients.
• Institutionalize delivery frameworks, playbooks, and accelerators for UKG solutions
• Strengthen PMO and QA functions, drive standardization in methodology, documentation, testing, and readiness.
• Champion data governance, integrations, and change management best practices across implementations.

Practice Leadership & Operations

• Build and develop a high-performing team (consulting, solution architecture, integrations, PMO, and managed services).
• Manage forecast, utilization, margin, capacity planning, and billability; optimize resourcing and bench.
• Implement measurable KPIs and dashboards; run weekly cadence (pipeline, bookings, delivery, risks, financials).
• Participate in talent strategy: recruiting, onboarding, certification pathways, performance management, and career development.
• Maintain compliance with contractual obligations, data privacy, and security standards.

Preferred Qualifications

• 10+ years in professional services for enterprise software, with several years' experience owning revenue, delivery, and client success.
• Deep experience with UKG Pro and UKG WFM across HCM, Payroll, and Workforce Management implementations.
• Proven track record delivering multi-phase programs (global rollouts, complex integrations, change management).
• Demonstrated success in building and closing complex services deals ($1M+), managing portfolios, and scaling practices.
• Strong financial acumen (pricing, margin management, utilization).
• Executive presence with excellent communication, negotiation, and stakeholder management skills.
• Experience with Private Equity/M&A advisory and transaction-related services delivery
• Experience with UKG alliances and ecosystem partners
• Familiarity with UKG certifications and product roadmap.
• Background in managed services for UKG solutions.
• Experience in industry verticals (e.g., healthcare, retail, manufacturing, public sector) with workforce management complexity.
• Bachelor's degree in business, HRIS, IT, or related field; MBA or equivalent experience a plus.
• Ability to travel up to 25% throughout the US and Canada

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); do