Senior Trust & Safety Product Associate Growth & Onboarding

Testing Site - JPMC; Tampa (FL); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Testing Site - JPMC is seeking a Senior Product Associate in Trust & Safety to accelerate the product pipeline, boost customer adoption, and support a seamless onboarding experience.

You will conduct user research, track metrics, and translate insights into a strategic roadmap while collaborating with Customer Success and other teams to deliver customer value.

Excellent communication, problem-solving, and a solid grasp of the product lifecycle are essential to drive adoption and satisfaction.

Formación

• 3+ years of experience in product management or a relevant domain area.
• Strong verbal and written communication skills with the ability to explain complex concepts clearly.
• Ability to troubleshoot basic technical issues and guide customers.

Responsabilidades

• Provides customer assistance during regular account meetings, addressing inquiries, troubleshooting challenges, and documenting complex problems.
• Onboards new customers and guides initial product setup and configuration to fit their needs.
• Plans upstream and downstream implications of new features on the overall product experience.
• Supports collection of user research, journey mapping, and market analysis to inform the product roadmap.
• Analyzes product metrics across development life cycle, tracking time, cost, and quality targets.
• Writes requirements, epics, and user stories to support product development.

Conocimientos

Product management

Customer communication

Technical troubleshooting

Product lifecycle

Descripción del empleo

Testing Site - JPMC is seeking a Senior Product Associate in Trust & Safety to accelerate the product pipeline, boost customer adoption, and support a seamless onboarding experience.

You will conduct user research, track metrics, and translate insights into a strategic roadmap while collaborating with Customer Success and other teams to deliver customer value.

Excellent communication, problem-solving, and a solid grasp of the product lifecycle are essential to drive adoption and satisfaction.