Senior Treasury Management Team Lead - SMB Support

Provident Bank; Port Reading (NJ); Hybrid; USD 65,000 - 81,000; Full time

Benefits offered by this job

PTO and holidays

Health, Dental & Vision plans

401(k) Retirement Plan

Job summary

Provident Bank is seeking a Lead Treasury Management Small Business Support to supervise a team delivering TM and digital banking services to small business clients in Woodbridge, NJ. The role combines client service, risk controls, and process improvement in a hybrid work setting.

The ideal candidate has 5+ years in leadership roles with Treasury Management knowledge and strong communication skills. Travel to Provident offices or client sites may be required; base pay aligns with market and

Qualifications

• Prior supervisory or team-lead responsibilities preferred.
• Experience with Treasury Management products and digital banking platforms preferred.
• Strong written and verbal communication skills.

Responsibilities

• Supervise Treasury Management Customer Support Specialists for small business clients.
• Monitor calls, emails, and service requests to meet SLAs.
• Coach, provide feedback, and develop team members.
• Escalate complex customer issues and coordinate training materials.

Skills

Supervisory experience

Treasury Management

Customer service

Coaching

Communication

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Job description

Provident Bank is seeking a Lead Treasury Management Small Business Support to supervise a team delivering TM and digital banking services to small business clients in Woodbridge, NJ. The role combines client service, risk controls, and process improvement in a hybrid work setting.

The ideal candidate has 5+ years in leadership roles with Treasury Management knowledge and strong communication skills. Travel to Provident offices or client sites may be required; base pay aligns with market and