Senior Travel Planning Specialist for Custom & Group Tours

Wellfound; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Annual company bonus up to $3,000

Leave 15 days (20 days at 2 years)

Company Healthcare Plan

401K company plan

Annual work from home budget $500

Annual training budget $250

TSA Precheck

Project Expedition tour credits $750

Employee discounts on tours

Job summary

Project Expedition is seeking a Travel Planning Specialist to join the Custom and Groups team. You will design, quote, sell, and support custom experiences for travelers worldwide, from private tours to large group programs.

Ideal candidates are fluent in English, excel at communication, and can manage multiple complex requests with a proactive, problem-solving mindset. This remote role offers a flexible schedule and opportunities for growth within a fast-growing startup.

Qualifications

• Proficiency in MS Word, Excel, and PowerPoint.
• Excellent written and verbal communication.
• Ability to multitask and solve problems in a fast-paced environment.
• Strong prioritization and deadline management.
• Excellent interpersonal and customer service skills.
• Strong analytical attention to detail.

Responsibilities

• Communicate with travel advisors via email and phone using internal ticketing system.
• Deliver prompt, friendly, and professional service.
• Collaborate with tour operators to design custom and group itineraries.
• Create tailored proposals and quotes based on group needs.
• Manage requests from single tours to multi-day group programs.
• Troubleshoot issues in real time and offer creative solution ideas.
• Build and maintain tour content, pricing, and logistics for groups and custom programs.
• Coordinate capacities, schedules, and operational details with vendors.
• Keep advisors and operators updated on itinerary changes.

Skills

MS Word

MS Excel

PowerPoint

Communication

Multitasking

Prioritization

Customer service

Analytical

Teamwork

English proficiency

Job description

Project Expedition, a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem solving, and finding the right solution for complex requests, you’ll fit right in.

As part of the Custom and Groups team, you’ll design, quote, sell, and support custom experiences for travelers around the world. You’ll work on everything from one-off private tours to large leisure or corporate group programs.

Key Responsibilities

• Communicate with travel advisors through email and phone using our internal ticketing system
• Deliver prompt, friendly, and professional service
• Work with tour operators around the world to build custom and group itineraries
• Create tailored proposals and quotes based on each group’s needs
• Manage requests ranging from single custom tours to multi day group programs
• Troubleshoot issues in real time when needed
• Suggest creative ideas and unique experiences to enhance trips
• Build and maintain tour content, pricing, and logistics for group excursions and custom programs
• Coordinate capacities, schedules, and operational details with vendors
• Keep advisors and operators updated on itinerary or schedule changes
• Support advisors and group leaders with questions and bookings
• Monitor penalty schedules, cost confirmations, agreements, and deadlines
• Review guest feedback and share insights to improve future programs

The ideal candidate:

• Proficient in Microsoft Word, Excel, power point.
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and problem solve in a fast past environment.
• Ability to manage changing priorities and meet deadlines
• Strong interpersonal and customer service skills.
• Strong analytical capabilities with a high level of attention to detail
• Works well independently and as part of a team
• Is fluent in written and spoken English (Other languages desirable)

Work Schedule:

We are looking to hire for the following shifts:

• Tues-Sat 8:00 am-5:00 pm EST
• Sun-Thu 8:00 am-5:00 pm EST

Benefits include:

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $10,500 with 2 completely covered plans)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities

Additional Information

While we’re excited to grow our team across the U.S., we’re currently unable to hire employees residing in California or New York

Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.

Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.