Head of Client Experience: AI-Driven Service Leader

Project Expedition; Poland; Remote; PLN 296,233 - 380,871; Full time

Benefits offered by this job

Annual company bonus

15 days of leave

Company Healthcare Plan

401K company plan

Annual work from home budget

Annual training budget

TSA Precheck

Project Expedition tour credits

Employee discounts on tours

Job summary

Project Expedition, located in Poland, is seeking a Head of Client Experience. This position involves managing teams to deliver exceptional customer service while leveraging technology for efficiency. The ideal candidate will have over 6 years in customer support, proven experience in high-volume environments, and strong analytical and communication skills. The role includes strategic oversight, system improvements, and directly handling client escalations. Benefits include an annual bonus, healthcare, and work-from-home support.

Qualifications

• 6–10+ years in Customer Support / Client Experience, 3+ years managing teams.
• Proven track record in high-volume environments.
• Experience with AI and technology for business growth.

Responsibilities

• Manage team leads and support specialists across channels.
• Leverage AI to develop efficiencies.
• Coach, develop, and retain top talent.

Skills

Customer Support Management

AI and Technology Utilization

Analytical Skills

Written Communication

Job description

Project Expedition, located in Poland, is seeking a Head of Client Experience. This position involves managing teams to deliver exceptional customer service while leveraging technology for efficiency. The ideal candidate will have over 6 years in customer support, proven experience in high-volume environments, and strong analytical and communication skills. The role includes strategic oversight, system improvements, and directly handling client escalations. Benefits include an annual bonus, healthcare, and work-from-home support.