Senior Travel Consultant - GDS (Amadeus/Sabre) | Remote

Perk; New Jersey; Remote; USD 58,000 - 72,000; Full time

Benefits offered by this job

Vacation days

Medical plans

HSA benefits

401(k) plan

Relocation support

Stock options

Pet insurance discounts

Wellbeing programs

Parental leave

Job summary

Perk is seeking an experienced Senior Business Travel Consultant to join our Customer Care team. You will handle B2B travel bookings, amendments, and inquiries, delivering proactive, 7-star service to strategic clients.

You’ll work independently, manage complex itineraries domestically and internationally, and maintain relationships at the highest standard while collaborating with colleagues to ensure exceptional travel experiences for enterprise customers.

Qualifications

• Expert knowledge of Amadeus/Sabre or similar GDS, including reissuing tickets.
• Proficient in air fares and ticketing.
• Fluent in English, written and spoken.
• Familiar with North American business culture and customer expectations.
• Experience as a Business Travel Consultant.
• Well-organised and able to work under tight deadlines.

Responsibilities

• Provide first-class, 7-star service to business travelers, managing bookings, amendments, and cancellations.
• Arrange travel (domestic and international) for NAM strategic customers.
• Work independently, handling client inquiries and providing solutions without supervision.
• Communicate with clients via live chat, phone, and email professionally.
• Undertake travel reservations and amendments prioritising service and accuracy.
• Proactively maintain and develop client relationships throughout the travel process.
• Provide suitable travel options to meet client requirements.
• Ensure SLAs are met and maintain GDS queues.
• Mentor junior team members and support the Team Leader.

Skills

GDS systems (Amadeus/Sabre)

Air fares & ticketing

English fluency

North American business culture

Business Travel Consultant experience

Organised & deadline driven

Professional telephone manner

Customer query resolution

Tools

GDS (Amadeus/Sabre) ticketing

Job description

Perk is seeking an experienced Senior Business Travel Consultant to join our Customer Care team. You will handle B2B travel bookings, amendments, and inquiries, delivering proactive, 7-star service to strategic clients.

You’ll work independently, manage complex itineraries domestically and internationally, and maintain relationships at the highest standard while collaborating with colleagues to ensure exceptional travel experiences for enterprise customers.