Senior Travel Consultant ERM (Fully Remote)

ERM Brazil; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Access to travel industry perks

Professional development

International projects

Job summary

ERM Brazil is seeking an experienced travel consultant to support business customers in a global environment. You will manage complex crew travel requests, coordinate movements, and provide expert consultation to ensure accurate and efficient handling.

The role requires advanced Amadeus GDS proficiency, excellent English communication, and the ability to work in a 24/7 operation from Brazil with flexible hours. Access to industry perks and professional development opportunities are offered.

Qualifications

• Experience in ERM, marine, offshore, or crew travel environments.
• Advanced proficiency in Amadeus GDS.
• Excellent English communication.
• Ability to work in a 24/7 operation.

Responsibilities

• Process incoming requests through phone and email using GDS platforms.
• Identify opportunities to recommend additional travel products and enhance the customer experience.
• Support team members by sharing knowledge and coaching when leadership is unavailable.

Skills

English communication

Problem solving

Tools

Amadeus GDS

Job description

• Manage complex travel requests and provide expert support to business customers in a global environment.
• Coordinate crew movements, rotations, and travel disruptions while anticipating needs and finding solutions.
• Act as a key point of contact, delivering personalized consultation and ensuring accurate, efficient handling.

Responsibilities:

• Process incoming requests through phone and email using GDS platforms like Amadeus.
• Identify opportunities to recommend additional travel products and enhance customer experience.
• Support team members by sharing knowledge and coaching when leadership is unavailable.

Requirements:

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Advanced proficiency in Amadeus GDS and strong knowledge of travel industry policies.
• Excellent communication skills in English and ability to work in a 24/7 operation.
• Remote work from Brazil with flexible hours and generous vacation days.
• Access to travel industry perks, professional development, and international projects.
• Inclusive culture and opportunities to participate in charitable initiatives.

This company provides expert travel consultation and management, specializing in ERM, marine, offshore, and crew travel services for business customers globally. They maintain a remote, inclusive work environment with international teams and opportunities for professional development.