Senior Travel Consultant

BCD Travel; Indiana; On-site; USD 50,000 - 70,000; Full time

Job summary

BCD Travel is seeking a Senior Travel Consultant to serve as the face of the company, delivering expert travel guidance to current and new clients. You will respond to requests, help clients travel smarter, and contribute to service excellence with a customer-centric approach.

Responsibilities include booking, policy consultation, compliance with regulations (DOT, TSA, passports, visas), providing industry information, and identifying opportunities to enhance processes and client relationships.

Qualifications

• Experience with travel reservations and policy consultation.
• Knowledge of industry regulations (DOT, TSA) preferred.
• Excellent English communication skills required.

Responsibilities

• Search and confirm travel reservations for the customer.
• Understand client travel policy and provide consultation.
• Fulfill requests regarding regulations (DOT, TSA, passports, visas).
• Provide industry information such as low fares, exchange costs, penalties.
• Review operational processes and client relationships for improvements.
• Maintain knowledge of the travel industries supported and communicate it to clients.

Skills

Travel industry knowledge

English communication (written &;

Tools

Sabre GDS

Job description

As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

What You'll Do

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

What You'll Bring

• Working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills in GDS Sabre
• Strong verbal and written communication skills in English