Senior Travel Consultant

BCD Travel; Indiana (PA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading travel services provider is seeking a Senior Travel Consultant in Indiana, Pennsylvania. In this role, you will be the primary point of contact for clients, booking their travel and ensuring compliance with policies. A strong understanding of the travel industry and excellent customer service skills are crucial. Applicants should have advanced skills in GDS Sabre and strong communication abilities in English. The position requires working varied hours, including nights and weekends.

Qualifications

• Working knowledge of the travel industry, policies, procedures, and processes.
• Advanced skills in GDS Sabre.
• Strong verbal and written communication skills in English.

Responsibilities

• Search and confirm travel reservations for customers.
• Provide consultation based on client travel policy.
• Fulfill requests regarding necessary travel regulations.
• Provide clients with necessary industry information.
• Suggest process improvements to clients.
• Maintain and expand travel industry knowledge.

Skills

Customer service skills

Communication skills

GDS Sabre expertise

Knowledge of travel industry

Job description

Working days/hours:
*USA: Start at 8pm CST to 8am CST during the week and all day Saturday and Sunday. Work holidays/Weekends/Afterhours
*Australia: Start at 11am – 9pm AEST. Includes weekends, weekdays, may include US Holiday’s.

As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Senior Travel Agent, you will

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

About you

• Working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills in GDS Sabre
• Strong verbal and written communication skills in English