Senior Travel Consultant

BCD Travel; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

BCD Travel is seeking a Senior Travel Consultant to serve as the face of our company, handling current and new client requests and helping them travel smart. You will communicate effectively and deliver expert travel guidance.

The role focuses on reservations, policy adherence, regulatory handling, and maintaining industry knowledge to optimize client relationships and travel outcomes.

Qualifications

• Experience with travel policies, procedures and processes.
• Strong written and verbal communication skills in English.

Responsibilities

• Search and confirm travel reservations for the customer.
• Provide consultation to customers based on client travel policy.
• Fulfill requests related to regulations (DOT, TSA, passports, visas).
• Provide industry information such as low fares, exchange costs and penalties.
• Review opportunities to improve operational processes and client relationships.
• Maintain and expand knowledge of current state of travel industries.

Skills

Customer service

Communication skills (oral & written)

Travel industry knowledge

Tools

GDS Sabre

Job description

As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As aSenior Travel Agent, you will

Search and confirm travel reservations for the customer

Have a strong understanding of a client travel policy and can consistently provide consultation to the customer

Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

Provide the client with the required industry information, such as low fares, exchange costs, and penalties

Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement

Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

About you

Working knowledge of the travel industry, policies, procedures, and processes

Advanced skills in GDS Sabre

Strong verbal and written communication skills in English