Senior Transportation Strategy & Customer Success Partner

Uber Freight; Greensboro, Newport, St. Louis (NC, KY, MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Parental leave

Life insurance

Job summary

Uber Freight is seeking a Sr. Strategic Client Engagement Partner (Transportation Management) in Greensboro, NC for a hybrid, full-time role. You will manage a portfolio of clients, drive retention and growth, and partner with operations to execute strategic initiatives.

Travel up to 30% may be required. The role emphasizes financial ownership, regular executive-level reviews, and data-driven decision making using CRM and analytics tools.

Qualifications

• High school diploma or GED equivalent.
• At least 3 years experience in a customer facing role within transportation/logistics.
• Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business.
• Experience creating reports in Excel or Google Sheets.

Responsibilities

• Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity.
• Can work independently but will require some support from Leadership and peers.
• Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate.
• Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions.
• Financial ownership and budgeting of customer revenue.
• Assist customers with freight cost forecasting and budgeting as appropriate.
• Responsible for driving initiatives with the client and internal teams to meet customer objectives.
• Maintain timely and accurate customer information in CRM tools.
• Interprets supply chain data to drive actionable insights and improvements.
• Travel to customer locations as needed, up to 30% of the time.

Skills

Client relationship management

Communication

Presentation to leadership

Project coordination

Analytical thinking

Education

Bachelor's degree in business or logistics

Tools

Excel

Google Sheets

Tableau

Power BI

CRM tools

Job description

Uber Freight is seeking a Sr. Strategic Client Engagement Partner (Transportation Management) in Greensboro, NC for a hybrid, full-time role. You will manage a portfolio of clients, drive retention and growth, and partner with operations to execute strategic initiatives.

Travel up to 30% may be required. The role emphasizes financial ownership, regular executive-level reviews, and data-driven decision making using CRM and analytics tools.