Transit Call Center Supervisor - Dispatch & Scheduling

MJM Innovations; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company-provided life insurance

401(k) plan

Employee Assistance Program

Paid time off including vacation

Annual employee 'Volunteer Day'

Job summary

A leading transit technology firm in Phoenix, Arizona, seeks a Call Center Supervisor to oversee staff and operations. This role involves monitoring daily performance, coaching employees, and ensuring safety standards. Candidates should have strong communication skills, experience in fast-paced environments, and prefer knowledge of paratransit scheduling. Benefits include life insurance options, a 401(k) plan, and paid time off, among others.

Qualifications

• Must have strong verbal and written communication skills.
• Experience in a fast-paced environment is required.
• Call center experience is preferred.

Responsibilities

• Supervises Call Center, Dispatching, and Scheduling staff.
• Monitors daily operations and ensures performance and safety standards.
• Provides coaching and enforces procedures outlined in the Employee Handbook.

Skills

Strong verbal and written communication skills

Experience in a fast‑paced environment

Telephone speaking and/or call center experience

Excellent attendance record

Education

High school diploma or equivalent

Tools

Trapeze PASS

Job description

A leading transit technology firm in Phoenix, Arizona, seeks a Call Center Supervisor to oversee staff and operations. This role involves monitoring daily performance, coaching employees, and ensuring safety standards. Candidates should have strong communication skills, experience in fast-paced environments, and prefer knowledge of paratransit scheduling. Benefits include life insurance options, a 401(k) plan, and paid time off, among others.