Senior Training & Quality Leader — Onboarding

DHL eCommerce; Stow (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k match

Medical insurance

Paid time off

Holidays

Employee discounts

Tuition reimbursement

Life insurance

Disability insurance

Job summary

DHL eCommerce in Ohio, Stow is hiring a Lead Training & Quality Specialist. This role leads, organizes and reports on Operations Training and Quality programs, partnering with the site Training and Quality Manager/Supervisor.

You will deliver training, audit performance, and drive continuous improvement to ensure DHL’s quality leadership. The position emphasizes hands-on coaching, cross-training, and collaboration with the operations team to elevate onboarding and on-the-job readiness across all

Qualifications

• Strong coaching, teaching, and leadership skills.
• Excellent oral communication, writing and reporting skills.
• Must possess exceptional communication skills, both written and oral.
• Knowledge of training methods and quality control processes.

Responsibilities

• Supports the delivery and continuous improvement of the New Hire Onboarding program.
• Organizes and coordinates NHO activities with Training and Quality Manager/Supervisor.
• Delivers training via various mediums (in-person, online, classroom).
• Maintains QA policies, procedures, and standards to ensure regulatory compliance.
• Supports investigation and resolution of quality-related issues with root cause analysis.

Skills

Coaching

Leadership

Training

Quality Assurance

Communication

Organization

Presentation

Education

High School diploma

Associate degree

Tools

Microsoft Office

Job description

DHL eCommerce in Ohio, Stow is hiring a Lead Training & Quality Specialist. This role leads, organizes and reports on Operations Training and Quality programs, partnering with the site Training and Quality Manager/Supervisor.

You will deliver training, audit performance, and drive continuous improvement to ensure DHL’s quality leadership. The position emphasizes hands-on coaching, cross-training, and collaboration with the operations team to elevate onboarding and on-the-job readiness across all