Quality & Training Specialist — Drive Standards & Growth

International Executive Service Corps; Charlotte (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

DHL eCommerce in Charlotte, NC is seeking a Training & Quality Specialist to lead training for hourly workers and uphold quality standards across the distribution center. You will design engaging programs, tailor them to diverse learning styles, and ensure new processes are understood and adopted.

The role includes conducting audits, identifying root causes, and partnering with supervisors to implement improvement measures.

Qualifications

• High school diploma or equivalent.
• English proficiency required.
• Prior training or QA experience preferred.

Responsibilities

• Deliver training to hourly and agency workers using DHL methods.
• Conduct on-the-job training and cross-training including safety and quality methods.
• Provide coaching and feedback to employees to reinforce training concepts.
• Administer and develop first-year onboarding SOPs and processes.
• Perform quality audits, identify issues, and assist root-cause analysis.

Skills

English proficiency

Excellent communication

Time management

Education

High school diploma or equivalent

Tools

Excel

Job description

DHL eCommerce in Charlotte, NC is seeking a Training & Quality Specialist to lead training for hourly workers and uphold quality standards across the distribution center. You will design engaging programs, tailor them to diverse learning styles, and ensure new processes are understood and adopted.

The role includes conducting audits, identifying root causes, and partnering with supervisors to implement improvement measures.