Lead Training and Quality Specialist - 3rd Shift

DHL eCommerce; Stow (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k match

Medical insurance

Paid time off

Holidays

Employee discounts

Tuition reimbursement

Life insurance

Disability insurance

Job summary

DHL eCommerce in Ohio, Stow is hiring a Lead Training & Quality Specialist. This role leads, organizes and reports on Operations Training and Quality programs, partnering with the site Training and Quality Manager/Supervisor.

You will deliver training, audit performance, and drive continuous improvement to ensure DHL’s quality leadership. The position emphasizes hands-on coaching, cross-training, and collaboration with the operations team to elevate onboarding and on-the-job readiness across all

Qualifications

• Strong coaching, teaching, and leadership skills.
• Excellent oral communication, writing and reporting skills.
• Must possess exceptional communication skills, both written and oral.
• Knowledge of training methods and quality control processes.

Responsibilities

• Supports the delivery and continuous improvement of the New Hire Onboarding program.
• Organizes and coordinates NHO activities with Training and Quality Manager/Supervisor.
• Delivers training via various mediums (in-person, online, classroom).
• Maintains QA policies, procedures, and standards to ensure regulatory compliance.
• Supports investigation and resolution of quality-related issues with root cause analysis.

Skills

Coaching

Leadership

Training

Quality Assurance

Communication

Organization

Presentation

Education

High School diploma

Associate degree

Tools

Microsoft Office

Job description

DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Ohio, Stow (CAKEC)

Job Brief

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we're dedicated to fostering a positive and supportive environment for all!

JOB SUMMARY: The Lead Training & Quality Specialist (LTQS) will facilitate, organize, support and report on all Operations Training and Quality programs under the guidance and direction of the site Training and Quality Manager or Supervisor. This role delivers comprehensive and engaging training programs that prepare individuals for their roles at DHL, considering diverse learning styles and fostering motivation. This role conducts thorough audits of employee work, supports identification of root cause issues, and actively participates in the implementation of improvement measures to enhance quality performance in line with DHL's vision to be the Quality Leader. A strong understanding of DC operations, training methodologies, and quality control processes is required.

This position is a role model for the DHL Strategic Framework infusing the mission, vision, values, and attributes of: As One, Right the First Time, Can Do and Passion into the employee experience. All initiatives and activities to be delivered in line with the following guiding principles to increase employee engagement and retention: Provide employees with a clear sense of belonging and an understanding of their personal contribution.

• Provide a clear vision for growth at DHL.
• To build a support network for employees beyond direct supervisors
• To build a culture of continuous improvement, where it is safe to learn.
• To Ensure sufficient readiness for performing on-the-job

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supports the delivery, and continuous improvement of the New Hire Onboarding program.
• Organizes, coordinates all activities related to NHO with Training and Quality Manager or Training and Quality Supervisor.
• Supports employee training, development, onboarding, and retention efforts.
• Conducts floor training for new hires, agency and DHL current employees using the "4 Steps of Instruction" and "Getting Ready to Instruct" methods.
• Provides training to Training & Quality Specialist in Training the DHL Way ensuring best practices are being followed.
• Assists the Training & Quality Supervisor with assigning work duties and reporting areas of concern to the Training and Quality Manager or Supervisor.
• Conducts on the job continuous training, cross training, and retraining, including safety methods and production standards for personnel in the Operations department.
• Supports further development of training materials.
• Responsible for the reporting of training and quality activities using designated tools, documents, and share sites.
• Collaborates with the operations management team on employees’ progress and recommend actions for improvement.
• Provides feedback to Training and Quality Manager or Supervisor on course effectiveness based on observations and experiences and recommends changes.
• Delivers in various training mediums: operations training, online learning, classroom learning, and others.
• Deliver training and quality assurance for new process implementations.
• Maintains quality assurance policies, procedures, and standards to ensure compliance with industry regulations and customer requirements.
• Supports the investigation & resolution of local quality-related issues in partnership with the Training and Quality Manager or Supervisor, including support with root cause analysis and corrective actions utilizing FC methodologies and tools.
• Supports other activities as requested.

EDUCATION AND/OR EXPERIENCE:

• High School diploma required. Associate degree preferred.
• Internal: 1 year experience as an OPT, QAS or Training and Quality Assurance Specialist
• External: 1 year experience in a training or quality role.
• Certified in the 10 Hour Training the DHL Way Program - training to be provided by DHL.
• Must possess exceptional communication skills, both written and oral.
• Previous supervisory experience a plus.
• Basic skills in the Microsoft Office Suites (Word, PowerPoint, Outlook, and Excel).
• Training within Industry (TWI) a plus.
• Knowledgeable and fluent in all Departments: EN, IB, OB, Receiving.
• First Choice Bronze Certified a plus.

REQUIREMENTS/SKILLS:

• Strong coaching, teaching, and leadership skills.
• Be a role model for Training the DHL Way to all front-line staff and Training and Quality Specialists.
• Excellent oral communication, writing and reporting skills.
• Excellent presentation skills.
• Ability to plan, multi-task and manage time effectively.
• Ability to organize and manage concurrent projects and priorities.
• Ability to collaborate and partner with all levels in the organization.
• Action-oriented, self-starter who can delegate and be hands-on as situations deem appropriate.
• High energy with the ability to work in a challenging environment.
• Forward thinking, committed to continuous improvement, and excited to develop the skills of team members.

PHYSICAL DEMANDS:

• Walk about the office and warehouse to access training materials, office machinery and office supplies.
• Unload supplies and other materials weighing up to twenty pounds to organize or deliver to end user.
• This is a warehouse environment where this position will frequently be exposed to cold, hot, and changing temperatures, noise at medium level, dust, dirt, and changes in lighting.
• May require periodic travel for off-site training and support.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Pay Rate: $24.00/hour

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY

Equal employment opportunity, including veterans and individuals with disabilities.