Senior Training Manager — Lead Change & Ops Excellence

The Walt Disney Company; Boston (MA); Remote; USD 28,000 - 41,000; Full time

Job summary

The Walt Disney Company is seeking a Senior Operations Training Manager in the USA. You will develop training programs, lead process improvements, and champion change across operations while partnering with EO/PO teams to align with business priorities.

The role demands 5+ years of leadership experience, strong collaboration, and advanced Windows skills. You will guide onboarding, design inclusive training, and ensure program effectiveness across multiple lines of business.

Qualifications

• 5+ years of leadership experience with responsibility for a direct report.
• Ability to lead through change and drive initiatives across teams.
• Strong collaboration and stakeholder management skills.
• Proficiency with Windows applications: Word, Excel, PowerPoint, Visio.
• Knowledge of resort business practices and operating standards.
• Demonstrated problem-solving capability and strategic thinking.
• Excellent interpersonal and communication skills.

Responsibilities

• Develop and implement training plans aligned with business priorities.
• Lead process improvement efforts and advocate for change across operations.
• Own onboarding and leadership transition programs.
• Collaborate with executives and partners to design integrated training.
• Guide teams to meet training needs for major projects and tailgate items.

Skills

Leadership experience

Lead change

Collaboration

Technical skills

Windows apps (Word, Excel, PowerPoint,

Visio

Problem solving

Interpersonal skills

Education

Bachelor's Degree

Tools

Word

PowerPoint

Visio

Excel

Job description

The Walt Disney Company is seeking a Senior Operations Training Manager in the USA. You will develop training programs, lead process improvements, and champion change across operations while partnering with EO/PO teams to align with business priorities.

The role demands 5+ years of leadership experience, strong collaboration, and advanced Windows skills. You will guide onboarding, design inclusive training, and ensure program effectiveness across multiple lines of business.