( Manager ) Virtual Jobs, Disney Jobs @ Get Dream Job

Disney; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fitness benefits

Educational opportunities

Savings program

Unique extras

Job summary

Walt Disney Parks and Lodges U.S., Inc. in Raleigh is seeking a Manager to oversee the Facilities and Operations Services (FOS) education delivery crew at the Disneyland Resort.

You will model safe behaviors, lead training development, and coordinate education operations to boost performance and ensure clear role accountability. The ideal candidate has a Bachelor’s degree or equivalent in training or engineering and at least four years of leadership experience.

Qualifications

• Four or more years leading a leadership team.
• Strategic thinking with change management experience.
• Technical skills for education problem solving.
• Experience with Disney facilities/ops systems.
• Ability to translate requirements into plans.
• Excellent communication skills.
• Experience leading cross-functional teams.
• Strong collaboration skills.
• Proficiency with MS Office, Outlook, SharePoint, LMS.
• Strong analytical skills.
• Occasional evening/overnight shifts.

Responsibilities

• Model safe behaviors and inspire team members.
• Increase strategic plans and goals for crew to optimize performance.
• Schedule, monitor, and report training content and curricula for the FOS corporation.
• Coach performance and track metrics; promote a results-oriented approach.
• Oversee activities through tracking, communication, and issue resolution.
• Develop an annual budget, negotiate contracts, and manage financials.
• Analyze employee satisfaction and recommend improvements.
• Lead process automation to increase efficiency.
• Provide guidance for new growth tasks and special initiatives.
• Establish a three-year refresh cycle for essential activity plans.
• Maintain relationships with FOS partners, unions, and vendors.

Skills

Team leadership

Strategic thinking

Education problem solving

Communication

Cross-functional teams

Analytical skills

Education

Bachelor’s degree or equivalent in training/engineering

Tools

Microsoft Office

Outlook

SharePoint

LMS

Job description

Job Overview

Manager responsible for overseeing the Facilities and Operations Services (FOS) education delivery crew at the Disneyland Resort in Raleigh, USA.

Responsibilities

• Model safe behaviors and inspire fellow team members to do the same.
• Increase strategic possibilities, plans, and goals for the crew to optimize performance and clarify the impact of each role within the team structure.
• Manipulate general scheduling, transportation, monitoring, and reporting of training content and curricula for the FOS corporation.
• Increase team contributions, assess performance, and provide ongoing coaching and feedback; promote a results‑oriented approach and ensure relevant metrics are in place.
• Offer oversight to all activities through tracking, continuous communication, and issue resolution with direct reviews.
• Develop an annual budget, negotiate contracts, and manage financial requirements and timelines.
• Analyze employee satisfaction and recommend government‑led initiatives to improve overall benefit experience and measure outcomes.
• Lead the automation of processes where appropriate to increase efficiency.
• Provide guidance to new growth tasks with appropriate training aligned to task schedules and support needs; help with special initiatives and requests from management.
• Establish and maintain a sustainable process for the qualification of essential activity plans with a three‑year refresh cycle.
• Be available to maintain relationships with FOS and Operations partners, employee and labor union representatives, and external vendors.
• Proportion best practices and align procedures with WaltDisneyInternational, Aulani, and other Disney partners as appropriate.
• Monitor key technology upgrades related to education, preserve current practices with new technology in attractions, and ensure training needs are met.
• Be problem‑oriented, delivering innovative ideas and solutions to training challenges.

Qualifications

• Four or more years of experience leading a team of leaders.
• Strategic thinking ability and proven change‑agent qualities.
• Established technical skills and experience in education‑related problem solving.
• Verified technical abilities related to Disney facility and operations systems.
• Proven ability to translate technical education requirements into implementation plans.
• Excellent verbal, written, and interpersonal communication.
• Experience leading cross‑functional teams and initiatives.
• Strong collaborative and relationship‑building skills.
• Advanced proficiency with Microsoft Office, Outlook, SharePoint, and relevant Learning Management Systems.
• Strong analytical skills.
• Occasional participation in evening or overnight shifts.

Preferred Qualifications

• Experience working with unions.
• Knowledge of Disneyland's FOS agency and enterprise practices.
• Knowledge of Disneyland's regulatory compliance training.
• Experience with D‑Analytics, Maximo, HotSOS, and enterprise objects.

Required Education

Bachelor’s degree or equivalent experience in training, improvement, engineering, or enterprise.

Preferred Education

Graduate degree in a technical or commercial enterprise field.

Benefits

We offer a rewards package to support your best lifestyle, including fitness and savings benefits, educational opportunities, and unique extras that most effectively Disney can provide.

Equal Employment Opportunity

Walt Disney Parks and Lodges U.S., Inc. is an equal‑opportunity employer. Applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.