Senior Training & LMS Lead

TRUMPF North America; Farmington (CT); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Tuition reimbursement

Parental leave

Paid time off

Life insurance

Disability coverage

Gym subsidy

Referral bonuses

Scholarship program

Job summary

TRUMPF Inc. seeks a Senior Training Administrator to lead and coordinate customer training administration, aligning training plans with equipment milestones and business needs. You will partner with Sales, Service, and Project Management to design Smart Factory training and manage Premier Accounts.

Responsibilities include guiding Training Administrators, improving training center order intake, and coordinating enrollment, with a strong emphasis on customer satisfaction and process optimization.

Qualifications

• Experience in training administration and LMS use.
• Experience with SAP and customer training processes.
• Strong Word and Excel skills; ability to manage multiple priorities; customer-first approach.

Responsibilities

• Provide guidance and operational support to Training Administrators, including best-practice sharing and coverage coordination.
• Improve customer satisfaction and Training Center order intake through proactive support, tailored learning plans, accurate follow-up, and timely scheduling.
• Contact customers after new-machine purchases to explain training options, identify needs, and support registration.
• Develop Smart Factory training plans with Sales, Service and Project Managers.
• Manage training requirements for Premier Accounts, including learning plans and enrollment support.
• Lead LMS administration and SAP-related system improvements.

Skills

Customer service

Account coordination

Project coordination

LMS administration

Stakeholder management

Education

High School Diploma or equivalent

Associate degree in management/administration

Tools

SAP

Learning Management System

Job description

TRUMPF Inc. seeks a Senior Training Administrator to lead and coordinate customer training administration, aligning training plans with equipment milestones and business needs. You will partner with Sales, Service, and Project Management to design Smart Factory training and manage Premier Accounts.

Responsibilities include guiding Training Administrators, improving training center order intake, and coordinating enrollment, with a strong emphasis on customer satisfaction and process optimization.