Senior Training Administrator

TRUMPF North America; Farmington (CT); Presencial; USD 32 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Health benefits

Tuition reimbursement

Parental leave

Paid time off

Life insurance

Disability coverage

Gym subsidy

Referral bonuses

Scholarship program

Resumo da oferta

TRUMPF Inc. seeks a Senior Training Administrator to lead and coordinate customer training administration, aligning training plans with equipment milestones and business needs. You will partner with Sales, Service, and Project Management to design Smart Factory training and manage Premier Accounts.

Responsibilities include guiding Training Administrators, improving training center order intake, and coordinating enrollment, with a strong emphasis on customer satisfaction and process optimization.

Qualificações

• Experience in training administration and LMS use.
• Experience with SAP and customer training processes.
• Strong Word and Excel skills; ability to manage multiple priorities; customer-first approach.

Responsabilidades

• Provide guidance and operational support to Training Administrators, including best-practice sharing and coverage coordination.
• Improve customer satisfaction and Training Center order intake through proactive support, tailored learning plans, accurate follow-up, and timely scheduling.
• Contact customers after new-machine purchases to explain training options, identify needs, and support registration.
• Develop Smart Factory training plans with Sales, Service and Project Managers.
• Manage training requirements for Premier Accounts, including learning plans and enrollment support.
• Lead LMS administration and SAP-related system improvements.

Conhecimentos

Customer service

Account coordination

Project coordination

LMS administration

Stakeholder management

Formação académica

High School Diploma or equivalent

Associate degree in management/administration

Ferramentas

SAP

Learning Management System

Descrição da oferta de emprego

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

The Senior Training Administrator leads and coordinates customer training administration while serving as a senior resource for the Training Administration team. This role manages complex and high-priority customer training requirements, including Premier Accounts, and supports strategic Smart Factory projects by developing training plans aligned with customer equipment, applications, implementation milestones, and business needs.

The position proactively contacts customers following the purchase of new machines to explain available training, identify learning needs, and support enrollment in appropriate courses.

Duties & Responsibilities

• Provide guidance and operational support to Training Administrators, including best-practice sharing, complex-case support, and coverage coordination.
• Improve customer satisfaction and Training Center order intake through proactive support, tailored learning plans, accurate follow-up, and timely scheduling.
• Contact customers after new-machine purchases to explain training options, identify needs, and support registration.
• Develop Smart Factory training plans in collaboration with Sales, Service, and Project Managers.
• Manage training requirements for Premier Accounts, including learning plans, customer follow-up, enrollment support, and internal coordination.
• Lead LMS administration, troubleshooting, and collaboration with TRUMPF headquarters on system improvements.
• Create training quotes and process invoices in SAP; serve as the Training SAP Key User.
• Manage LMS enrollments, cancellations, and course progress for TUS, TUSC, and TUSD.
• Use HALO to track and manage customer training inquiries with timely follow-up.
• Support the Head of Technical Training & L&D with customer-focused initiatives.
• Administer and improve LMS and SAP processes
• Support other Training Administrators acts as a key connection between customers, Training, Sales, Service, Applications and project teams.
  
  
  

Experience & Education

• Experience in training administration, customer service, account coordination, project coordination, or a related field, along with advanced experience supporting or administering a Learning Management System and guiding others in its use.
• Experience with SAP, customer training processes, technical products, complex customer requirements, Premier Accounts, or cross-functional projects is preferred.
• The candidate should have strong Microsoft Word and Excel skills, the ability to manage multiple priorities accurately, and excellent communication, organization, follow-up, problem-solving, and stakeholder-management skills, while maintaining a customer-first approach priorities while maintaining a customer-first approach.
• High School Diploma or equivalent.
• Associate degree in management or administration preferred.
  
  
  

Pay & Benefits

• Retirement: 401(k) with generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
  
  
  

Pay Range: $22.50 to $34.40

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.