Senior Training & LMS Operations Lead

TRUMPF; Farmington (CT); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Tuition reimbursement

Paid time off

Life insurance

Disability coverage

Gym subsidy

Employee referrals

Scholarship program

Job summary

TRUMPF Inc. is seeking a Training Administrator to provide guidance to Training Administrators and coordinate complex training programs.

You will improve customer satisfaction, manage registrations, and collaborate with Sales, Service and Project Managers to build Smart Factory training plans. The role requires LMS administration experience, SAP proficiency, and strong communication skills; a high school diploma is required, with an associate degree preferred.

Qualifications

• Experience in training administration and LMS with advanced support; guides others.
• Experience with SAP and customer training processes preferred.
• Strong Word/Excel skills; ability to multitask and manage stakeholders.
• High School Diploma or equivalent; associate degree preferred.

Responsibilities

• Provide guidance and operational support to Training Administrators.
• Improve customer satisfaction and training center order intake with proactive support.
• Contact customers after purchases to explain training options and enrollment.
• Develop Smart Factory training plans with Sales, Service and PM.
• Manage training requirements for Premier Accounts and internal coordination.
• Lead LMS administration and collaborate with TRUMPF HQ on system improvements.
• Create training quotes and process invoices in SAP; Training SAP Key User.
• Manage LMS enrollments, cancellations, and course progress for TUS/TUSC/TUSD.
• Use HALO to track and manage training inquiries with timely follow-up.
• Support Head of Technical Training & L&D with customer-focused initiatives.
• Administer and improve LMS and SAP processes.
• Serve as a key connection between customers, Training, Sales, Service, Applications and project teams.

Skills

LMS administration

SAP experience

Customer service

Account coordination

Project coordination

Stakeholder management

Communication

Multitasking

Education

High School Diploma or equivalent

Associate degree in management or administration preferred

Tools

SAP

Microsoft Word

Microsoft Excel

LMS platforms

Job description

TRUMPF Inc. is seeking a Training Administrator to provide guidance to Training Administrators and coordinate complex training programs.

You will improve customer satisfaction, manage registrations, and collaborate with Sales, Service and Project Managers to build Smart Factory training plans. The role requires LMS administration experience, SAP proficiency, and strong communication skills; a high school diploma is required, with an associate degree preferred.