Onsite Partner Operations Leader (BPO & AI)

Chime Enterprise; Austin (TX); Vor Ort; USD 130.000 - 208.000; Vollzeit

Benefits dieser Stelle

Health, wellbeing & financial benefits

Generous vacation & paid time off

Parental leave & family planning

Zusammenfassung

Chime Enterprise is seeking a Senior Operations Manager, Partner Management to own the health and evolution of a onshore partner operations ecosystem in Austin. You will lead as an Operator, Strategist, and Influencer, translating frontline signals into decisions at senior levels.

Expect to run governance, daily/weekly reviews, and cross‑functional initiatives, with a focus on member outcomes, staffing, and culture. Onsite presence is required, with travel as needed.

Qualifikationen

• 10+ years leading on-site CX operations, partner/vendor management, or similar leadership roles.
• Executive presence and strong business judgment with senior stakeholders.
• Strong analytical skills to diagnose issues and recommend actions.
• Ability to challenge status quo and redesign processes or models.
• Proficiency with tools such as Claude, ChatGPT, Excel, Google Sheets/Slides, Looker, Jira.

Aufgaben

• Own performance governance for assigned Partner/BPO operations, including SLAs and member experience outcomes.
• Lead partner performance reviews with metrics, action plans, owners, and timelines.
• Drive accountability with external partners and ensure sustained follow-through.
• Lead cross-functional initiatives to improve member and service experience.
• Identify automation/AI opportunities and redesign operating models as needed.

Kenntnisse

Executive presence

Analytical thinking

Stakeholder influence

Leadership on-site

Process redesign

Automation opportunities

Tools

Claude

ChatGPT

Excel

Google Sheets/Slides

Looker

Jira

Jobbeschreibung

Chime Enterprise is seeking a Senior Operations Manager, Partner Management to own the health and evolution of a onshore partner operations ecosystem in Austin. You will lead as an Operator, Strategist, and Influencer, translating frontline signals into decisions at senior levels.

Expect to run governance, daily/weekly reviews, and cross‑functional initiatives, with a focus on member outcomes, staffing, and culture. Onsite presence is required, with travel as needed.