Senior Trailer Service Technician & Shop Leader

Nationwide Trailers; Glendale (AZ); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Monthly performance bonus

Job summary

Nationwide Trailers is seeking a Lead Service Technician to combine expert mechanical skill with leadership in the service department. The role focuses on keeping the shop productive, safe, organized, and delivering a clear customer experience.

You will diagnose electrical, brake, axle, hydraulic, and structural issues, perform complex repairs, and act as the primary technical resource for teammates. Emphasis on safety, documentation, and teamwork across service and parts.

Qualifications

• 3+ years of experience in trailer, automotive, equipment, diesel, or related mechanical repair.
• Strong diagnostic abilities in electrical, brake, and axle systems.
• Effective communication skills with customers and team members.
• Ability to coach and support other technicians.
• High attention to detail and commitment to safety and quality.

Responsibilities

• Greet and check in customers for service appointments.
• Walk trailers with customers to understand concerns and identify safety issues.
• Build or review repair estimates and obtain approval before work begins.
• Provide repair status updates throughout the job.
• Assist customers during pickup — explain repairs, safety notes, and recommended maintenance.
• Maintain a professional, straightforward approach in all customer interactions.

Skills

Trailer/auto repair

Electrical/diagnostic skills

Customer communication

Coaching technicians

Safety & quality focus

Job description

Nationwide Trailers is seeking a Lead Service Technician to combine expert mechanical skill with leadership in the service department. The role focuses on keeping the shop productive, safe, organized, and delivering a clear customer experience.

You will diagnose electrical, brake, axle, hydraulic, and structural issues, perform complex repairs, and act as the primary technical resource for teammates. Emphasis on safety, documentation, and teamwork across service and parts.