Senior TPM: Trust & Incident Management

Amazon Inc.; Factoria (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Technical Program Manager for Trust and Privacy to lead incident response and crisis management for high-severity, trust-impacting events. You will own end-to-end detection, containment, and resolution, and run governance to keep trust across devices and services.

You will drive cross-time-zone coordination, write executive briefs, and mentor other TPMs while partnering with Product and Engineering to embed Trust by Design upstream.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• 5+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management.
• Experience defining KPI's/SLA's used to drive multi‑million dollar businesses and reporting to senior leadership.

Responsibilities

• Act as incident commander for high-severity, trust-impacting events; own incident-command protocols, incident rooms, severity matrices, escalation pathways, and decision frameworks
• Own escalation management end to end — elevate at the right time, pull in the right owners and decision-makers, and drive issues to resolution without letting them stall
• Design, implement, and own crisis response playbooks, mechanisms, and tabletop exercises to ensure organizational readiness
• Drive root-cause analysis and post-mortems (correction-of-error), and track corrective and preventative actions across Engineering and Product through to closure
• Write compelling senior‑leadership and executive briefs (narratives, escalation briefs, status reports) that synthesize complex, cross-domain trust issues into clear decisions, risks, and asks
• Define, monitor, and improve operational metrics — mean time to triage, mean time to contain, mean time to resolve, and post‑incident SLA compliance
• Partner with Product and Engineering to embed Trust by Design principles upstream, mitigating recurring incident patterns
• Run follow-the-sun coverage with the India team; hold cross-functional teams accountable to commitments, and mentor and develop other technical and non-technical program managers

Skills

Technical product management

Program management

Engineering collaboration

Executive briefing

Incident management

Cross-functional leadership

Problem solving

Communication

Tools

Tabletop exercises

Job description

Amazon.com Services LLC is seeking a Senior Technical Program Manager for Trust and Privacy to lead incident response and crisis management for high-severity, trust-impacting events. You will own end-to-end detection, containment, and resolution, and run governance to keep trust across devices and services.

You will drive cross-time-zone coordination, write executive briefs, and mentor other TPMs while partnering with Product and Engineering to embed Trust by Design upstream.