Trust & Privacy TPM: Incident Response Lead

Amazon Inc.; Factoria (WA); On-site; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Technical Program Manager within the Trust Incident & Crisis Management function of Devices & Services Trust, Privacy and Accessibility. This role manages high-severity trust-impacting incidents from intake to closure and partners with engineering, product, legal, and security teams across time zones to maintain customer trust and incident readiness.

The position emphasizes cross-functional program leadership, data-driven decision making, and scalable incident response

Qualifications

• Bachelor's degree in engineering, computer science or equivalent.
• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management.
• Experience managing programs across cross functional teams and coordinating release schedules.
• Experience with roadmap strategy and definition.

Responsibilities

• Own the end-to-end response for assigned trust-impacting incidents and drive closure within SLA.
• Set up incident rooms for high-severity events and coordinate response under pressure.
• Partner with engineering and product teams to understand architecture and data flows, ensuring scalable remediation.
• Drive root-cause analysis and post-mortems and track corrective actions to closure.
• Evaluate opportunities to apply AI tools and process improvements to streamline detection and triage workflows.

Skills

Project management

Incident management

Technical program management

Stakeholder communication

Root-cause analysis

Education

Bachelor's degree in engineering, computer science or equivalent

Job description

Amazon is seeking a Technical Program Manager within the Trust Incident & Crisis Management function of Devices & Services Trust, Privacy and Accessibility. This role manages high-severity trust-impacting incidents from intake to closure and partners with engineering, product, legal, and security teams across time zones to maintain customer trust and incident readiness.

The position emphasizes cross-functional program leadership, data-driven decision making, and scalable incident response