Technical Program Manager, Tech and Product - USDS

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

TikTok USDS Joint Venture seeks a Technical Program Manager to join the Tech and Product PMO in San Jose. You’ll drive end-to-end delivery of new products, collaborate with Product, Engineering, and Sales, and own cross-team programs to achieve high-quality experiences and strong user privacy.

Lead roadmap creation, develop scalable processes, and mentor team members across time zones to deliver results in fast-paced environments.

Qualifications

• Technical degree in CS/Engineering/IT or related field.
• Min 3 years in project/program management or software leadership.
• Experience leading Agile processes and coordinating releases.

Responsibilities

• Drive end-to-end delivery with cross-functional teams in US and Mandarin-speaking regions.
• Manage complex programs and lead all delivery aspects.
• Create and maintain team roadmaps with Tech/Product leads.
• Drive process improvements in a data-driven way.
• Prepare schedules, milestones, and collaboration ownership.
• Track progress, mitigate risks, and remove blockers.
• Ensure smooth product releases and mentor team members.

Skills

Agile development

Program management

Cross-functional collaboration

Roadmap development

Stakeholder management

Education

Bachelor's or Master's in CS/Engineering/IT

Tools

Roadmapping tools

Project collaboration tools

Job description

Responsibilities

About the team

Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities

We are seeking a Technical Program Manager to join our Tech and Product PMO team based in San Jose. You'll drive the end-to-end tasks that keep the systems behind TikTok running and work with various team members to deliver best user experiences and highest-standard user privacy. As a TPM, you’ll be the bridge between various teams and drive collaboration tasks across teams.

• Work closely with global cross‑functional teams from Product, Engineering, and Sales in the US and mandarin‑speaking countries to drive the end‑to‑end delivery of new products, services, and/or features to market.
• Manage a variety of complex, cross‑functional programs and lead all aspects of assigned programs delivery.
• Create and maintain the Roadmap for the teams by working with the respective Tech and Product leaders.
• Define the way of driving the programs and constantly find ways to improve the process in a data‑driven manner.
• Prepare the project schedule, define the milestones, and be the owner of the collaboration process and tools.
• Track and report progress, identify and mitigate risks, and remove blockers.
• Ensure products and applications release to market smoothly.
• Mentor and help develop the team.

Qualifications

Minimum Qualifications

• Must have a technical educational background, such as a Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related field.
• 3 years of relevant work experience in project/program management or software development leadership.
• Must have at least 1 year of experience in each of the following: Leading Agile development processes, managing software development projects, including building development processes and coordinating release schedules, or creating and maintaining software development roadmaps for engineering teams.
• Managing stakeholder relationships and gathering feedback to build programs that support customer revenue, growth, and retention.
• Planning and executing projects using both Agile and Waterfall methodologies.

Preferred Qualifications

• Excellent cross‑functional communication and collaboration skills.
• Experience operating in fast‑paced environments and managing multiple priorities across time zones.
• Passion for problem‑solving, process optimization, and delivering results in a data‑driven and iterative way.
• Growth mindset with a willingness to take initiative and adapt in a constantly evolving environment.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision‑making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a