Senior Toyota Service Advisor - Customer-First & High-Volume

Toyota of Olympia; Olympia (WA); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k)

Paid vacation and holidays

Commission Pay $50,000 - $150,000

Employee vehicle purchase program

Opportunities for long-term growth and advancement

Job summary

Toyota of Olympia is searching for an experienced Service Advisor to join our high-performing team. This is a customer-focused role requiring excellent communication and the ability to manage a fast-paced workload effectively.

Responsibilities include greeting customers, providing accurate maintenance recommendations, and maintaining strong customer relationships. Ideal candidates will have previous automotive experience, strong customer satisfaction track records, and excellent interpersonal skills.

Our dealership offers a supportive workplace, competitive commission pay, and opportunities for growth and advancement.

Qualifications

• Previous automotive Service Advisor experience required.
• Toyota dealership experience strongly preferred.
• Strong understanding of automotive maintenance and repair processes.
• Proven track record of strong customer satisfaction and sales performance.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work effectively with technicians, management, and customers.
• Professional appearance and demeanor.
• Valid driver’s license with clean driving record required.

Responsibilities

• Greet customers professionally and create a welcoming service experience.
• Listen to customer concerns and document repair needs accurately.
• Provide maintenance and repair recommendations with integrity.
• Keep customers informed on timelines and vehicle status updates.
• Build long-term customer relationships through exceptional service.

Skills

Customer relationship building

Communication

Multitasking

Automotive maintenance knowledge

Organizational skills

Sales performance

Tools

Reynolds & Reynolds

Job description

Toyota of Olympia is searching for an experienced Service Advisor to join our high-performing team. This is a customer-focused role requiring excellent communication and the ability to manage a fast-paced workload effectively.

Responsibilities include greeting customers, providing accurate maintenance recommendations, and maintaining strong customer relationships. Ideal candidates will have previous automotive experience, strong customer satisfaction track records, and excellent interpersonal skills.

Our dealership offers a supportive workplace, competitive commission pay, and opportunities for growth and advancement.