Automotive Accessories Experience Lead

Toyota of Olympia; Olympia (WA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation and holidays

401(k)

Employee discounts

Ongoing training and development

Opportunities for advancement

Supportive leadership team

Job summary

Toyota of Olympia is seeking an Automotive Accessories Advisor to manage the post-sale customer experience for accessory installations. You’ll review orders, coordinate with Parts and Service, schedule installations, and ensure a seamless, first-class experience after purchase.

Ideal candidates are highly organized, excellent communicators, calm under pressure, and able to coordinate multiple departments while delivering exceptional service.

Qualifications

• Highly organized and detail-oriented.
• An excellent communicator.
• Calm under pressure.
• Friendly and professional.
• Passionate about delivering an exceptional customer experience.
• Comfortable coordinating multiple departments simultaneously.
• Someone who follows through on every promise.

Responsibilities

• Review accessory orders submitted by the Accessories Sales Team.
• Contact customers after vehicle delivery to review their accessory order.
• Schedule installation appointments based on shop availability.
• Work with the parts department to get all of the parts ordered.
• Verify all parts have arrived prior to the customer's appointment.
• Communicate with Parts, Service, Sales, and the Accessories Sales Team.
• Check customers in for their installation appointment.
• Monitor each repair order throughout the installation process.
• Keep customers updated on timing and progress.
• Review completed work for accuracy and quality.
• Deliver the completed vehicle to the customer.
• Explain completed installations and answer questions.
• Process repair orders and any payments that had not already been made.
• Follow up to ensure complete customer satisfaction.

Skills

Highly organized

Excellent communicator

Calm under pressure

Friendly and professional

Customer experience

Coordinating multiple departments

Follow through

Job description

Toyota of Olympia is seeking an Automotive Accessories Advisor to manage the post-sale customer experience for accessory installations. You’ll review orders, coordinate with Parts and Service, schedule installations, and ensure a seamless, first-class experience after purchase.

Ideal candidates are highly organized, excellent communicators, calm under pressure, and able to coordinate multiple departments while delivering exceptional service.