Senior Total Loss Claims & Salvage Specialist

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Aspire General Insurance is seeking an experienced Senior Total Loss Adjuster to manage complex total loss claims from valuation through settlement. You will handle both company-retained and owner-retained salvage while delivering clear, responsive service to insureds and lienholders.

The ideal candidate has at least five years of total loss experience, can work with minimal supervision, and will navigate regulatory requirements, documentation, and negotiations effectively.

Qualifications

• Minimum of five years of Total Loss experience.
• Experience handling total loss claims from valuation through settlement.
• Experience managing company-retained and owner-retained salvage.
• Ability to interpret vehicle valuations and explain settlement calculations clearly.
• Strong negotiation, analytical, decision-making, and organizational skills.
• Strong interpersonal and customer-service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and web-based systems.
• Ability to type at least 35 words per minute.
• Ability to pass a background check.
• Ability to work independently and manage claims with minimal supervision.

Responsibilities

• Manage all aspects of total loss claims involving company-retained and owner-retained salvage vehicles.
• Use approved resources to determine accurate vehicle valuations.
• Review coverage and answer customer questions regarding the claim-handling process.
• Clearly explain vehicle valuations, settlement calculations, and the total loss process.
• Negotiate total loss settlements with insureds and third-party claimants.
• Communicate with insureds, claimants, lienholders, salvage vendors, and other involved parties.
• Handle salvage disposition and move vehicles to storage-free locations or salvage vendors as quickly as possible.
• Prepare and send required Department of Motor Vehicles forms and company documents.
• Review completed documents for accuracy and completeness.
• Comply with applicable state and federal laws, Department of Insurance requirements, carrier standards, and company policies.
• Assist team members with complicated or complex total loss claims.
• Complete assigned work accurately and independently with limited supervision.
• Support Claims leadership with special projects and departmental initiatives.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned.

Skills

Total Loss experience

Valuation through settlement

Salvage management

Negotiation

Customer communication

Regulatory compliance

Documentation

Independent work

Job description

Aspire General Insurance is seeking an experienced Senior Total Loss Adjuster to manage complex total loss claims from valuation through settlement. You will handle both company-retained and owner-retained salvage while delivering clear, responsive service to insureds and lienholders.

The ideal candidate has at least five years of total loss experience, can work with minimal supervision, and will navigate regulatory requirements, documentation, and negotiations effectively.