Remote Material Damage Claims Leader

Aspire General Insurance Company; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Aspire General Insurance Company is seeking a remote Claim Quality Assurance Supervisor for Material Damage. You will lead a specialized team, oversee total loss, salvage, and related claim operations, and provide guidance to ensure accurate, compliant handling in a fast-paced, paperless environment.

The role emphasizes leadership, extensive property damage expertise, and continuous improvement initiatives to optimize workflow and customer outcomes.

Qualifications

• Minimum 7+ years of Property & Casualty insurance experience.
• Extensive experience handling property damage claims.
• Prior experience leading, mentoring, and developing claims teams.
• Strong knowledge of insurance industry practices, claims handling standards, regulations, and terminology.
• Experience managing high-volume workloads while maintaining service and quality standards.
• Excellent leadership, coaching, and performance management skills.
• Strong analytical, organizational, and decision-making abilities.
• Proficiency with Microsoft Office Suite, claims systems, and Windows-based applications.

Responsibilities

• Lead, coach, mentor, and develop a team of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers.
• Monitor workload distribution and implement load-leveling strategies to improve cycle times and operational efficiency.
• Conduct file audits and quality reviews to ensure compliance and consistency.
• Manage employee performance, development plans, and performance evaluations.
• Foster a culture focused on accountability, collaboration, training, and continuous improvement.
• Ensure timely and accurate resolution of claims in accordance with company standards and industry best practices.
• Oversee total loss and salvage claim handling processes.
• Monitor claim quality and regulatory compliance.
• Ensure compliance with insurance codes, including vehicle inspection requirements following repairs.
• Review operational performance metrics and implement corrective actions when necessary.
• Develop, maintain, and improve claims policies, procedures, workflows, and best practices.
• Create and maintain tow and storage charge surveys to assess reasonable versus unreasonable charges.
• Identify opportunities for process improvements and system enhancements.
• Partner with leadership and IT teams to improve operational efficiencies and workflow automation.
• Stay current on state insurance regulations and industry changes.
• Actively support staff training, technical development, and claims education initiatives.
• Provide technical guidance to team members and claims staff.
• Share best practices and promote professional growth within the department.
• Produce clear, professional correspondence, reports, and claim documentation.
• Provide leadership with accurate operational reporting and performance updates.
• Escalate risks, concerns, or operational issues impacting departmental performance.
• Partner closely with Human Resources on attendance, performance, and employee relations matters.
• Strong leadership and team development skills.
• Expert property damage and vehicle estimating knowledge.
• Excellent analytical and critical-thinking abilities.
• Proven ability to manage competing priorities.
• Strong communication and conflict resolution skills.
• Sound judgment and decision-making capabilities.
• Exceptional organizational and planning skills.
• Commitment to customer service excellence and quality outcomes.

Skills

Leadership

Property damage

Regulatory knowledge

Team development

Analytical thinking

Tools

Microsoft Office Suite

Claims systems

Job description

Aspire General Insurance Company is seeking a remote Claim Quality Assurance Supervisor for Material Damage. You will lead a specialized team, oversee total loss, salvage, and related claim operations, and provide guidance to ensure accurate, compliant handling in a fast-paced, paperless environment.

The role emphasizes leadership, extensive property damage expertise, and continuous improvement initiatives to optimize workflow and customer outcomes.