Senior Toll Specialist

RK&K; Nashville (TN); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) matching

Paid holidays

Job summary

RK&K is seeking a Senior Toll Specialist to oversee planning, analysis, design, and operations of tolling systems, including roadside and back-office applications. This remote position offers opportunities for impact and growth within a leading engineering firm.

This role supports tolling program delivery, KPI reporting, and coordination with DOTs and toll agencies, with a focus on scalable solutions and client outcomes.

Qualifications

• At least 10 years of technical/operational tolling experience with DOTs and toll agencies.
• Strong written and verbal communication skills.
• Demonstrated toll infrastructure and back-office systems experience.
• Commitment to active participation in company growth.

Responsibilities

• Provide technical, operational and data analytics support on projects.
• Review toll system requirements, designs, planning studies, test plans and concepts of operations.
• Assist in design and development of tolling concepts and reports including requirement analysis and technology review.
• Support development of system integration plans, testing procedures and commissioning documentation for toll systems.
• Assist in tolling system and IT system implementations.
• Prepare procurement documentation for tolling clients with respect to technical, functional, and operational specs.
• Develop KPI reporting tools for toll vendor contracts across projects.

Skills

Tolling experience

Communication skills

Growth mindset

Tolling systems knowledge

Job description

RK&K is seeking a motivated, detail-oriented Senior Toll Specialist. As a member of our tolling department, the Senior Toll Specialist is expected to have thorough knowledge of all aspects of tolling including planning, analysis, design, systems (roadside toll collection systems and back-office systems), tolling infrastructure and system implementation, tolling policy and business rules, customer service center, operations, or other aspects of tolling.

This is a remote position.

Essential Functions

• Provide technical, operational and data analytics support on projects
• Prepare and/or perform technical review of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems
• Support the implementation of tolling systems and IT systems
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement key performance indicator (KPI) reporting tools for toll vendor contracts on various tolling projects

Required Skills And Experience

• Minimum of ten (10) years technical and/or operational experience working with DOT’s and toll agencies
• Highly competent in both oral and written communications
• An attitude and commitment to being an active participant in our company growth and success
• Demonstrated experience in toll infrastructure, roadside, back-office systems, customer service center operations, and supporting systems

What We Offer

RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Hybrid work (home and office)
• Tuition reimbursement
• Health, dental, vision, life and disability insurances
• Paid parental leave
• Wellness programs and employee resource groups
• Career Development
• Matching 401(k) plan
• Paid Holidays
• Much Much more!

Why RK&K?

As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.