Senior Toll Specialist

Rk K; Dover (DE); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Hybrid work

Tuition reimbursement

Health, dental, vision, life and other

Paid parental leave

Wellness programs

Career development

Matching 401(k)

Paid Holidays

Job summary

RK&K is seeking a motivated Senior Toll Specialist. This is a remote position with the tolling department handling planning, design, systems, policy and operations across tolling domains.

The role requires extensive experience in toll infrastructure, back‑office systems and toll operations, with strong communication skills and a proactive attitude toward company growth. The ideal candidate will support system implementations and KPI reporting for toll contracts.

Qualifications

• 10+ years experience with DOTs and toll agencies.
• Experience in toll infrastructure and back-office systems.
• Strong oral and written communication.

Responsibilities

• Provide technical, operational and data analytics support on projects.
• Review toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations.
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems.
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems.
• Support the implementation of tolling systems and IT systems.
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement KPI reporting tools for toll vendor contracts on various tolling projects

Skills

10+ years tolling

Strong communication

Growth mindset

Toll infrastructure

Job description

RK&K is seeking a motivated, detail-oriented Senior Toll Specialist. As a member of our tolling department, the Senior Toll Specialist is expected to have thorough knowledge of all aspects of tolling including planning, analysis, design, systems (roadside toll collection systems and back-office systems), tolling infrastructure and system implementation, tolling policy and business rules, customer service center, operations, or other aspects of tolling.

This is a remote position.

Essential Functions:

• Provide technical, operational and data analytics support on projects
• Prepare and/or perform technical review of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems
• Support the implementation of tolling systems and IT systems
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement key performance indicator (KPI) reporting tools for toll vendor contracts on various tolling projects

Required Skills and Experience:

• Minimum of ten (10) years technical and/or operational experience working with DOT's and toll agencies
• Highly competent in both oral and written communications
• An attitude and commitment to being an active participant in our company growth and success
• Demonstrated experience in toll infrastructure, roadside, back-office systems, customer service center operations, and supporting systems

What We Offer:

RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Hybrid work (home and office)
• Tuition reimbursement
• Health, dental, vision, life and disability insurances
• Paid parental leave
• Wellness programs and employee resource groups
• Career Development
• Matching 401(k) plan
• Paid Holidays
• Much Much more!

Why RK&K?

As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.