Senior Toll Specialist

RK&K; Tallahassee (FL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Hybrid work

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Wellness programs

401(k) match

Paid holidays

Job summary

RK&K is seeking a motivated, detail-oriented Senior Toll Specialist for a remote role in our tolling department. The candidate should possess extensive knowledge of tolling planning, analysis, design, roadside and back-office systems, policies, and customer service operations.

Essential functions include technical and data analytics support, reviews of system requirements, and development of tolling concepts, reports, and procurement documentation.

Qualifications

• Minimum of ten (10) years technical and/or operational experience working with DOT’s and toll agencies.
• Demonstrated experience in toll infrastructure, roadside and back-office systems, and customer service center operations.
• Highly competent in both oral and written communications.
• Attitude and commitment to being an active participant in company growth and success.

Responsibilities

• Provide technical, operational and data analytics support on projects.
• Prepare and/or perform technical review of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations.
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems.
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems.
• Support the implementation of tolling systems and IT systems.
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement key performance indicator (KPI) reporting tools for toll vendor contracts on various tolling projects.

Skills

DOT tolling experience

Communication skills

Growth mindset

Toll infrastructure expertise

Job description

RK&K is seeking a motivated, detail-oriented Senior Toll Specialist. As a member of our tolling department, the Senior Toll Specialist is expected to have thorough knowledge of all aspects of tolling including planning, analysis, design, systems (roadside toll collection systems and back-office systems), tolling infrastructure and system implementation, tolling policy and business rules, customer service center, operations, or other aspects of tolling.

This is a remote position.

Essential Functions

• Provide technical, operational and data analytics support on projects
• Prepare and/or perform technical review of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems
• Support the implementation of tolling systems and IT systems
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement key performance indicator (KPI) reporting tools for toll vendor contracts on various tolling projects

Required Skills And Experience

• Minimum of ten (10) years technical and/or operational experience working with DOT’s and toll agencies
• Highly competent in both oral and written communications
• An attitude and commitment to being an active participant in our company growth and success
• Demonstrated experience in toll infrastructure, roadside, back-office systems, customer service center operations, and supporting systems

What We Offer

RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Hybrid work (home and office)
• Tuition reimbursement
• Health, dental, vision, life and disability insurances
• Paid parental leave
• Wellness programs and employee resource groups
• Career Development
• Matching 401(k) plan
• Paid Holidays
• Much Much more!

Why RK&K?

As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.