Senior Tier II Remote Support Technician

Dine Development Corporation; Chandler (AZ); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

Din Development Corporation is seeking a Tier II Remote Support Technician to provide mid-level remote support for J6 users, applying systems analysis to diagnose issues and ensure SLA compliance. The role requires strong remote capabilities and coordination with deskside teams to resolve complex problems.

The position emphasizes documentation, classified access troubleshooting, and ongoing professional development in enterprise desktop environments and government-related networks.

Qualifications

• 5+ years of Tier II remote support or equivalent.
• Experience with IT systems analysis and enterprise endpoint computing.
• DoD/J6 or classified remote access support experience preferred.

Responsibilities

• Provide mid-level Tier II remote support to J6 users using remote tools.
• Ensure SLA compliance and coordinate escalations.
• Document all activities in ServiceNow.
• Troubleshoot software/hardware remotely and on-site when needed.
• Coordinate with deskside technicians for on-site intervention.
• Maintain records of interactions and resolutions.
• Stay current with software/hardware technologies.

Skills

Remote support

End-user support

Incident management

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related discipline

Tools

ServiceNow

DameWare

Remote access tools

Job description

Din Development Corporation is seeking a Tier II Remote Support Technician to provide mid-level remote support for J6 users, applying systems analysis to diagnose issues and ensure SLA compliance. The role requires strong remote capabilities and coordination with deskside teams to resolve complex problems.

The position emphasizes documentation, classified access troubleshooting, and ongoing professional development in enterprise desktop environments and government-related networks.