Senior Tier II Deskside Technician, TS/SCI

Empower AI Inc.; Falls Church (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Empower AI is seeking a highly experienced IT/Cybersecurity professional to serve as the primary Tier II deskside escalation resource for DoD networks. You will diagnose complex incidents, support CAC/SIPRNet PKI token operations, and manage MFA tokens while coordinating with J6 security teams.

The role requires imaging, STIG validation, and patching across government systems, with after-hours analytical support and strong documentation in ServiceNow.

Qualifications

• Active TS/SCI clearance at time of award.
• Advanced systems analysis techniques for Tier II escalations.
• Independent judgment in escalated incident diagnosis and PKI decisions.
• Experience with CAC/SIPRNet PKI token operations and MFA tokens.
• Familiarity with Dell TechDirect, DameWare, and ServiceNow.

Responsibilities

• Serve as primary technical escalation resource for complex hardware, software, and connectivity incidents.
• Provide 24x7x365 deskside support at DoD facilities and coordinate with J6 Cyber Security teams.
• Analyze vulnerability scans and prioritize remediation for critical workstations.
• Lead workstation imaging, STIG validation, and deployment planning across locations.
• Document decisions in ServiceNow and support asset accountability and reporting.

Skills

Security clearance

Systems analysis

Deskside escalation

DoD PKI policy

CAC/SIPRNet PKI tokens

MFA/YubiKey

Patch and imaging planning

Tools

Dell TechDirect

DameWare

ServiceNow

DPAS asset tracking

Job description

Empower AI is seeking a highly experienced IT/Cybersecurity professional to serve as the primary Tier II deskside escalation resource for DoD networks. You will diagnose complex incidents, support CAC/SIPRNet PKI token operations, and manage MFA tokens while coordinating with J6 security teams.

The role requires imaging, STIG validation, and patching across government systems, with after-hours analytical support and strong documentation in ServiceNow.