Senior Tier 2 IT Support Engineer — Windows & Networking

RiseMe; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

My IT Crew is seeking a Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. Hours are 9 am - 6 pm EST in New York, and the team emphasizes collaboration rather than siloed work.

You will engage with clients daily, manage tickets, document SOPs, and contribute to CSAT scores while delivering best-in-class IT support to small and mid-size businesses.

Qualifications

• Strong experience in troubleshooting, configuring, and managing Microsoft technologies, primarily Windows servers, GPOs and AD structure.
• Experience with DNS & DHCP in Microsoft Active Directory networks.
• Hands-on with virtualization technologies such as Hyper-V.
• O365 experience and remote access solutions are a plus.
• Excellent documentation practices and internal knowledge sharing.

Responsibilities

• Provide level-1 to level-2 support for Windows devices, printers, scanners, and business software.
• Coordinate daily with clients to manage expectations and ensure CSAT targets are met.
• Update and create SOPs, and document discoveries for downstream success.
• Respond to and close tickets, perform QA follow-ups, and ensure remediation status is resolved.

Skills

Windows Server

Active Directory

DNS/DHCP

Troubleshooting

Documentation

Remote Desktop

O365

Networking basics

VOIP

Printer support

Job description

My IT Crew is seeking a Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. Hours are 9 am - 6 pm EST in New York, and the team emphasizes collaboration rather than siloed work.

You will engage with clients daily, manage tickets, document SOPs, and contribute to CSAT scores while delivering best-in-class IT support to small and mid-size businesses.