Senior Tier 2 IT Support Engineer – On-Site Stevens Point

Valid8 Financial, Inc.; Stevens Point (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare with dental (full insurance plan)

Paid vacation and paid holidays

Relocation assistance available

Job summary

Wildcard Corp. is seeking a Tier 2 Support Engineer to provide advanced support to customers and guide Tier 1 staff. This role involves problem-solving, user account setup, and maintaining corporate systems.

The ideal candidate requires US citizenship and either an Associate’s or Bachelor’s degree in a relevant field, or five years of IT experience. Strong skills in handling VoIP systems and various operating systems are essential. This is an on-site position in Stevens Point, WI.

Qualifications

• US citizenship required.
• Strong critical thinking and troubleshooting abilities.
• Excellent written and verbal communication skills.
• Ability to work on-site in Stevens Point, WI.

Responsibilities

• Resolve customer issues using a problem-solving process.
• Gather site and technical requirements.
• Provide customer updates via ticket system, email, and phone.
• Set up and update user accounts and workstations.
• Maintain backup systems according to company guidelines.

Skills

Linux

macOS

Microsoft operating systems

VoIP systems

LDAP/Active Directory

Google Suite

Slack

Trello

Jira

PowerShell

MySQL

PostgreSQL

MSSQL

Education

Associate’s or Bachelor’s degree in Computer Information Services or Network Services

Five years of relevant IT experience

Job description

Wildcard Corp. is seeking a Tier 2 Support Engineer to provide advanced support to customers and guide Tier 1 staff. This role involves problem-solving, user account setup, and maintaining corporate systems.

The ideal candidate requires US citizenship and either an Associate’s or Bachelor’s degree in a relevant field, or five years of IT experience. Strong skills in handling VoIP systems and various operating systems are essential. This is an on-site position in Stevens Point, WI.