Senior Tier 2 Help Desk Specialist: Endpoint & Identity

Systems Engineering Solutions Corporation; Alexandria (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

Systems Engineering Solutions Corporation in the United States (Alexandria, VA) seeks a Tier 2 Help Desk Specialist to provide advanced IT infrastructure support for escalated incidents. You will focus on endpoint management, identity administration, and collaboration platforms, working with Tier 1 and Tier 3 teams to resolve complex issues and meet SLAs.

The role requires 3 years of experience and a Bachelor's degree in IT/CS, with hands-on expertise in Intune, SCCM/MECM, AD, Azure AD/Entra,

Qualifications

• 3 years of experience
• Bachelor's degree in IT, Computer Science, or related discipline
• Experience with Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow

Responsibilities

• Incident Support: communicate status to end users and stakeholders.
• Escalate tickets from Tier 1 for advanced troubleshooting of endpoint/desktop management, messaging, collaboration, and business applications.
• Diagnose and resolve hardware, software, and network problems through in-depth analysis.
• Collaborate with Tier 3 and engineering teams for problem resolution and long-term fixes.
• Manage incident lifecycle from escalation through resolution, with SLA adherence.
• Endpoint Management: patching via Intune and SCCM; remediate Nessus vulnerabilities.
• Perform OS imaging and BitLocker encryption for deployments.
• Administer identity and access controls in AD/Azure AD/Entra/Okta; enforce MFA.
• Support collaboration platforms (Teams, SharePoint, Exchange Online).
• Develop and maintain knowledge articles; SLA/OLA reporting in ServiceNow.

Skills

Endpoint management

Identity administration

Collaboration platforms

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

SCCM/MECM

Active Directory

Azure AD/Entra

Okta

ServiceNow

Job description

Systems Engineering Solutions Corporation in the United States (Alexandria, VA) seeks a Tier 2 Help Desk Specialist to provide advanced IT infrastructure support for escalated incidents. You will focus on endpoint management, identity administration, and collaboration platforms, working with Tier 1 and Tier 3 teams to resolve complex issues and meet SLAs.

The role requires 3 years of experience and a Bachelor's degree in IT/CS, with hands-on expertise in Intune, SCCM/MECM, AD, Azure AD/Entra,