IT Help Desk Specialist – Federal Endpoint & Security

Kaizen Lab Inc.; Manassas (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This role provides advanced Tier II desktop support across Windows, macOS, and mobile platforms, while supporting enterprise endpoint management and identity administration.

You'll collaborate with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support, maintain secure endpoint environments, and contribute

Qualifications

• Minimum three years of enterprise IT Help Desk, Desktop Support, or Endpoint Administration experience.
• Experience supporting Windows 10/11 and macOS in an enterprise environment.
• Experience with endpoint management platforms (Intune, JAMF, Ivanti EPM, KACE).
• Experience administering Microsoft Entra ID and Active Directory.
• Experience with iOS and Android devices using MDM solutions.
• Experience using ITSM platforms (ServiceNow, Jira, Remedy).
• Strong troubleshooting, analytical, and customer service skills.
• Excellent written and verbal communication.

Responsibilities

• Provide advanced Tier II support for Windows and macOS workstations.
• Deploy, image, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices.
• Support enterprise endpoint management platforms including Intune, JAMF, Ivanti EPM, or KACE.
• Administer Microsoft Entra ID and Active Directory, including user provisioning and MFA.
• Configure, enroll, and manage iOS and Android devices using MDM solutions.
• Perform software installations, patch management, and security baselines.
• Troubleshoot authentication, network connectivity, endpoint performance, hardware, and software issues.
• Analyze Windows Event Viewer and macOS Console logs to identify root causes.
• Develop and maintain technical documentation and SOPs.
• Collaborate with cybersecurity teams on Zero Trust initiatives and remediation.

Skills

Advanced troubleshooting

Customer service

Communication skills

Analytical thinking

Team collaboration

Windows/macOS support

Security/compliance awareness

Education

Bachelor's degree in IT or related field

Tools

Microsoft Intune

JAMF

Ivanti Endpoint Manager

KACE

Active Directory

ServiceNow

Jira

Remedy

Job description

Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This role provides advanced Tier II desktop support across Windows, macOS, and mobile platforms, while supporting enterprise endpoint management and identity administration.

You'll collaborate with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support, maintain secure endpoint environments, and contribute