Senior Ticket Sales & Service Leader

Santa Cruz Warriors; Santa Cruz (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401K match

Paid time off

Warriors home tickets & team store/mer

Job summary

The Santa Cruz Warriors are seeking an experienced sales executive to lead our Ticket Sales and Service Department in Santa Cruz, CA. The role focuses on driving revenue through season tickets, mini-plans, and retention programs, while managing day-to-day operations of the Ticket Sales and Membership Services teams and aligning with the Group Sales Manager to hit annual revenue goals.

This full-time onsite position reports to the Vice President, Business Development and requires strong

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience in the field of ticket sales.
• Proficiency in Microsoft Office Suite/Google Workspace, Arctics, and Salesforce CRM.
• Strong leadership, mentoring, collaboration and relationship-building talents.
• Consistent track record handling a budget and driving sales revenues.
• Excellent written, verbal and interpersonal communication skills.
• Ability to be dedicated and flexible in the face of change and last-minute initiatives.

Responsibilities

• Oversee a team of Account Executives on the Ticket Sales & Service team.
• Closely monitor productivity levels of sales representatives.
• Lead all season ticket members and membership retention efforts to obtain overall revenue and attendance goals.
• Lead all season tickets and mini plan sales strategy and execution.
• Design and handle reporting protocols to monitor performance.
• Develop, refine, and handle season ticket membership holder benefit programs that improve brand loyalty and drive retention.
• Develop and maintain organization of ticketing related marketing collateral requests.
• Drive customer database strategic initiatives including website and ticket holder surveys.
• Develop and exercise sales and service training programs, including follow-up trainings.
• Liaison with Golden State's sales operations to build out outbound campaigns.
• Lead and execute ticket sales for external events (i.e., concerts, shows, etc.).
• Collaborate with leadership on go-to-market strategies, ticket sales inventory management, and align ticketing priorities.
• Lead, mentor, and inspire Ticket Sales & Service team members; foster a culture of positivity and continuous growth
• Other duties as assigned

Skills

Leadership

Budget management

Sales strategy

Communication

Team mentoring

Relationship-building

Education

Bachelor's degree or equivalent experience

Tools

Arctics

Salesforce CRM

Microsoft Office Suite/Google Workspace

Job description

The Santa Cruz Warriors are seeking an experienced sales executive to lead our Ticket Sales and Service Department in Santa Cruz, CA. The role focuses on driving revenue through season tickets, mini-plans, and retention programs, while managing day-to-day operations of the Ticket Sales and Membership Services teams and aligning with the Group Sales Manager to hit annual revenue goals.

This full-time onsite position reports to the Vice President, Business Development and requires strong