Guest Experience Rep (Part-Time)

Golden State; Santa Cruz (CA); On-site; USD 19,000 - 26,000; Part time

Job summary

The Santa Cruz Warriors, part of Golden State, are seeking part-time staff in Santa Cruz, CA to ensure an unforgettable fan experience at home games.

Be the main point of contact for guests, greet visitors, verify tickets, assist with seating, and share arena information while delivering outstanding service during all events.

Qualifications

• Excellent and engaging interpersonal skills.
• Ability to build positive working relationships with clients and peers.
• High energy, strong detail orientation and superior work ethic.
• Remain professional in high-pressure environments, including emergencies.

Responsibilities

• Be main point of contact for guests regarding game day information and location of box office, lost and found, etc.
• Greet guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
• Assist guests with seating requests and needs
• Share information regarding arena layout, seating sections, and emergency procedures
• Providing exceptional customer service at all games and events
• Other duties as assigned

Skills

Interpersonal skills

Relationship building

High energy

Professional under pressure

Job description

The Santa Cruz Warriors are looking for upbeat individuals to provide an unforgettable experience to our fans, season ticket holders and sponsors at our home games. This position reports to the Manager, Arena Operations.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities

• Be main point of contact for guests regarding basic game day information and location of box office, lost and found, etc.)
• Greet all guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
• Assist guest with their requests and seating needs
• Share information regarding arena layout, seating sections, and emergency procedures
• Providing exceptional customer service at all games and events
• Other duties as assigned

Required Experience & Skills

• Excellent and engaging interpersonal skills
• Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
• High energy, strong detail orientation and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time

Time Commitment

• Ability to work majority of home games and other events including week nights, weekends and holidays

Compensation

• $16.90 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

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