Part-Time Guest Experience Ambassador

Santa Cruz Warriors; Santa Cruz (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

The Santa Cruz Warriors are seeking friendly, energetic staff to enhance the guest experience at home games in Santa Cruz, CA. You will be the primary point of contact for guests and assist with ticketing, seating and information during events.

This part-time role requires strong customer service, the ability to work evenings and weekends, and the ability to stay composed in a fast-paced arena environment. Join a growing sports and entertainment organization that values initiative and dedication.

Qualifications

• Excellent and engaging interpersonal skills.
• Ability to build positive working relationships with clients and peers.
• High energy, strong detail orientation and superior work ethic.
• Ability to stay professional and courteous in high‑pressure and fast‑paced environments, including emergencies.

Responsibilities

• Be main point of contact for guests regarding game day information and box office directions.
• Greet guests, verify tickets and provide assistance as needed.
• Assist guests with seating needs and requests.
• Share information about arena layout, seating sections and emergency procedures.
• Provide exceptional customer service at all games and events.
• Perform other duties as assigned.

Skills

Interpersonal skills

Client relations

High energy/ detail oriented

Professional under pressure

Job description

The Santa Cruz Warriors are seeking friendly, energetic staff to enhance the guest experience at home games in Santa Cruz, CA. You will be the primary point of contact for guests and assist with ticketing, seating and information during events.

This part-time role requires strong customer service, the ability to work evenings and weekends, and the ability to stay composed in a fast-paced arena environment. Join a growing sports and entertainment organization that values initiative and dedication.