Manager, Ticket Sales and Service (SCW)

Golden State; Santa Cruz (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K match

Paid time off

Team store discount

Warriors home tickets

Job summary

Golden State is seeking an experienced sales executive to lead the Ticket Sales and Service Department for the Santa Cruz Warriors on site in Santa Cruz, CA. You will drive season ticket, mini-plan, and retention strategies while managing daily operations and a high‑performing team.

You will partner with the Group Sales Manager to hit annual revenue targets, lead outbound campaigns, and shape go‑to‑market initiatives. A strong focus on customer data, training, and loyalty programs is essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience in ticket sales.
• Proficiency with Salesforce CRM and MS Office/Google Workspace.
• Strong leadership and relationship-building abilities.

Responsibilities

• Oversee a team of Account Executives in Ticket Sales & Service.
• Drive season ticket, mini-plan sales and retention strategies.
• Monitor productivity and hit revenue goals with leadership.
• Develop reporting protocols to track performance.
• Collaborate with sales operations on outbound campaigns.
• Lead sales for external events and go-to-market plans.

Skills

Leadership

Budgeting

Relationship‑building

Mentoring

Collaboration

Sales strategy

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

Microsoft Office

Google Workspace

Job description

The Santa Cruz Warriors are looking for an experienced sales executive to lead our Ticket Sales and Service Department. In this role, you will drive revenue growth and elevate the fan experience by executing a comprehensive season ticket, mini-plan, and retention strategy. Additionally, you will manage the day-to-day operations of our Ticket Sales and Membership Services teams, partner with our Group Sales Manager to hit annual revenue goals, and build a high-performing, community-focused sales culture. This position reports to the Vice President, Business Development.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in Santa Cruz, CA.

Key Responsibilities

• Oversee a team of Account Executives on the Ticket Sales & Service team
• Closely monitor productivity levels of sales representatives
• Lead all season ticket members and membership retention efforts to obtain overall revenue and attendance goals
• Lead all season tickets and mini plan sales strategy and execution
• Design and handle reporting protocols to monitor performance
• Develop, refine, and handle season ticket membership holder benefit programs that improve brand loyalty and drive retention
• Develop and maintain organization of ticketing related marketing collateral requests
• Drive customer database strategic initiatives including website and ticket holder surveys
• Develop and exercise sales and service training programs, including follow‑up trainings
• Liaison with Golden State’s sales operations to build out outbound campaigns
• Lead and execute ticket sales for external events (i.e., concerts, shows, etc.)
• Collaborate with leadership on go‑to‑market strategies, ticket sales inventory management, and align ticketing priorities
• Lead, mentor, and inspire Ticket Sales & Service team members; foster a culture of positivity and continuous growth
• Other duties as assigned

Required Experience & Skills

• Bachelor's degree or equivalent experience
• 4+ years of experience in the field of ticket sales
• Proficiency in Microsoft Office Suite/Google Workspace, Arctics, and Salesforce CRM
• Strong leadership, mentoring, collaboration and relationship‑building talents
• Consistent track record handling a budget and driving sales revenues
• Excellent written, verbal and interpersonal communication skills
• Ability to be dedicated and flexible in the face of change and last‑minute initiatives.

Time Commitment

• Ability to work evenings and weekends

Physical Demands

• Ability to lift up to 40 lbs

Compensation

• $72,500 Per Year + Commission + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half‑Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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