Senior Teller & Branch Team Leader

Todaysbank; Harmony (AR); On-site; USD 25,000 - 36,000; Full time

Job summary

Todaysbank in Harmony, Arkansas seeks a Head Teller to oversee Teller I and Teller II operations, resolve complex customer inquiries, and ensure accurate cash handling. You will verify cash totals, maintain vault supplies, and document discrepancies for review.

This role includes scheduling weekly work rosters, guiding tellers in transactions, and upholding safety, security, and regulatory procedures. You will mentor staff, manage customer relationships, and participate in branch initiatives to

Responsibilities

• Head Teller Duties & Responsibilities: Oversight of Teller I and Teller II employees.
• Maintain proper workflow at teller windows.
• Prepare weekly work schedules for employees.
• Prepare reports as requested by management.
• Maintain vault cash supply and assist tellers in maintaining window supplies.
• Order and shipping of cash supply and ensure accuracy of count while maintaining branch limits.
• Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
• Resolve the highest level of customer complaints.
• Document drawer overages or shortages and submit for review.
• Identify risks and/or problems with new account deposits, regulatory compliance, and overdraft authority.

Job description

Todaysbank in Harmony, Arkansas seeks a Head Teller to oversee Teller I and Teller II operations, resolve complex customer inquiries, and ensure accurate cash handling. You will verify cash totals, maintain vault supplies, and document discrepancies for review.

This role includes scheduling weekly work rosters, guiding tellers in transactions, and upholding safety, security, and regulatory procedures. You will mentor staff, manage customer relationships, and participate in branch initiatives to