Senior Teller & Branch Operations Coach

Community Financial System, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 52,000; Full time

Job summary

Community Financial System, Inc. is seeking a Senior Teller to lead teller and transaction operations within the branch. You will guide frontline staff, ensure accurate cash handling, and uphold bank policies, helping deliver exceptional customer service.

Responsibilities include supervising operations, training staff, and supporting branch goals; occasional travel may be required to cover other locations. Minimum three years teller experience and strong product knowledge are essential.

Qualifications

• High School Diploma or GED required.
• Minimum three (3) years of teller experience normally required.
• Strong internal knowledge of bank products, services, and operational procedures.
• Reliable transportation.
• All applicants must be 18 years of age or older.

Responsibilities

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.
• Lead and oversee branch cash operations, including vault cash, teller cash drawers and ATM.
• Balance branch cash and reconcile discrepancies within established standards.
• Maintain working knowledge of ATM balancing and procedures.
• Enforce proper cash control, dual control, and security protocols to reduce risk of loss or fraud.

Skills

Customer service

Leadership

Cash handling

Banking procedures

Attention to detail

Communication

Problem solving

Team coaching

Education

High School Diploma or GED

Job description

Community Financial System, Inc. is seeking a Senior Teller to lead teller and transaction operations within the branch. You will guide frontline staff, ensure accurate cash handling, and uphold bank policies, helping deliver exceptional customer service.

Responsibilities include supervising operations, training staff, and supporting branch goals; occasional travel may be required to cover other locations. Minimum three years teller experience and strong product knowledge are essential.