Bank Teller & Customer Service Pro

Bank-of-Hop; Suwanee (GA); On-site; USD 26,491 - 27,813; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope in Suwanee, GA seeks a Bank Teller to deliver accurate, courteous service and support daily transactions. You will assist customers with deposits, withdrawals, check cashing, and loan payments while ensuring security and policy compliance.

As a frontline team member, you will educate customers on bank products, cross-sell when appropriate, and contribute to a positive branch culture. Strong communication and multitasking skills are essential for success in a fast-paced environment.

Qualifications

• Basic to intermediate computer/systems knowledge.
• Excellent written and oral communication skills; professional image.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong organizational skills and adaptability in a fast-paced environment.

Responsibilities

• Deliver a welcoming and professional experience for all customers.
• Assist customers with routine inquiries related to accounts, transactions, and services.
• Identify opportunities to educate customers on bank products and services.
• Resolve basic customer concerns and escalate complex issues as needed.
• Accurately process deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer and follow cash-handling procedures.

Skills

Computer/Systems Knowledge

Communication skills

Multitasking

Organizational skills

Korean (preferred)

Education

High School Diploma

Job description

Bank of Hope in Suwanee, GA seeks a Bank Teller to deliver accurate, courteous service and support daily transactions. You will assist customers with deposits, withdrawals, check cashing, and loan payments while ensuring security and policy compliance.

As a frontline team member, you will educate customers on bank products, cross-sell when appropriate, and contribute to a positive branch culture. Strong communication and multitasking skills are essential for success in a fast-paced environment.