Senior Teleoperations Lead

TSMG; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tsmg is seeking a Senior Teleoperations Lead in Seattle, Washington, to oversee robotics operations and teams in support of AI training and deployment. You will coordinate teleoperators and ensure high operational excellence while maintaining safety and quality standards.

The ideal candidate has strong leadership skills and a background in robotics or autonomous systems. This role offers the chance to shape operational processes and lead teams in various robotics deployment projects.

Qualifications

• Experience in teleoperations, robotics operations, or fleet management.
• Proven leadership of operational teams.
• Strong troubleshooting and decision-making skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.
• Train and mentor new teleoperators.

Skills

Teleoperations experience

Robotics operations

Operational team leadership

Troubleshooting skills

Excellent communication

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities