Senior Teleoperations Lead

TSMG Holding; Palo Alto (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

TSMG Holding is seeking an experienced Senior Teleoperations Lead in Palo Alto, California to oversee robotics operations teams supporting AI training and commercial deployment programs. Candidates should have a strong operational leadership background, managing teams in robotics or autonomous systems.

This role involves supervising teleoperation teams, ensuring operational excellence, and maintaining quality standards. It offers the chance to impact next-gen robotics deployments across various projects.

Qualifications

• Experience in teleoperations or robotics operations.
• Ability to lead operational teams effectively.
• Strong troubleshooting and decision-making skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Monitor operational KPIs and productivity.
• Coordinate robot operations and deployment schedules.

Skills

Operational leadership

Robotics operations

Technical operations

Troubleshooting

Excellent communication

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities