Senior Teleoperations Lead

TSMG Holding; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

TSMG Holding is looking for a Senior Teleoperations Lead in Boston, Massachusetts. This role involves overseeing robotics operations teams, ensuring compliance with safety, and training new teleoperators. The ideal candidate will possess strong leadership and technical operations skills.

You will also play a vital role in scaling next-generation robotics deployments and shaping operational processes. If you have experience in robotics or AV operations, we encourage you to apply.

Qualifications

• Previous experience in teleoperations, robotics, or fleet management.
• Experience leading operational teams is crucial.
• Strong troubleshooting and decision-making skills are mandatory.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Monitor operational KPIs and productivity.
• Train and mentor new teleoperators.

Skills

Teleoperations experience

Robotics operations

Fleet management

Technical operations

Troubleshooting skills

Communication skills

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities