Senior Teleoperations Lead

TSMG Holding; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

TSMG Holding in Columbus, Ohio, seeks a Senior Teleoperations Lead to oversee robotics operations supporting AI training, testing, and deployments. You will coordinate teleoperators, align schedules across shifts, and ensure operational excellence while maintaining safety standards.

You will partner with field operations, engineering, and client stakeholders to scale deployments, develop processes, and drive workforce development across multiple locations.

Qualifications

• Experience managing teleoperations or robotics operations teams.
• Strong leadership and decision‑making skills.
• Excellent communication and reporting abilities.
• Experience in control‑room environments or fleet operations is a plus.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer‑facing robotics deployments
• Produce operational reports and performance summaries

Skills

Teleoperations leadership

Robotics operations

Operational coordination

Safety compliance

Team mentoring

Reporting & communication

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission‑critical programs. This position offers the opportunity to play a key role in scaling next‑generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer‑facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control‑room environments
• Experience leading operational teams
• Strong troubleshooting and decision‑making skills
• Excellent communication and reporting abilities